leasing manager property manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Approachable Leasing Manager talented at providing outstanding customer service to both prospective and current residents. Friendly Leasing Manager with a 6-year background working as a leasing manager in Fairfax, VA area. Communicative and reliable with exceptional interpersonal abilities. Looking to build upon skills and tackle new responsibilities as well as develop relationships with current tenants and potential tenants.

  • Licensed Realtor, VA
  • Contract Negotiation
  • Client Relations
  • Staff Coordination
  • Disturbance Handling
  • Violation Resolution
  • Decision Making
  • Tenant and Owner Liaising
Work History
Leasing Manager/ Property Manager, 01/2020 to Current
Behavior Health NetworkAmherst, MA,
  • Primarily responsible for securing housing for individuals with disabilities for a non-profit housing agency.
  • Ensure corporate leases are accurate and current, coordinating with clinical and housing teams internally to meet housing needs of individuals served.
  • Developed and maintained good working relationships with public and private landlords in diverse communities.
  • Responsible for quickly locating and leasing affordable units within appropriate geographic area and approved Fair Market Rate.
  • Negotiates and signs corporate leases on behalf of corporate agency and stays abreast of changes in Landlord requirements and charges resulting in monthly reconciliations.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Administered operations to handle needs of more than 300 units annually.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Collected, completed and processed lease applications.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Housing Specialist, 06/2018 to 12/2019
Ymca Of Greater SeattleSammamish, WA,
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 300 apartments by providing direct, hands-on support services.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.
  • Sought out affordable housing options and residences for people in need.
  • Helped clients find permanent or temporary housing.
  • Oversaw housing plans for over sixty-five clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.6
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Maintained database of housing resources, landlords and management companies.
  • Tracked and monitored rental payments for over 300 clients using YARDI.
Housing Locator, 04/2016 to 06/2018
Children's Hospital Of The King's DaughtersGloucester, VA,
  • Carried out day-to-day duties accurately and efficiently.
  • Annually signs lease renewals for non-acquisition units.
  • Stays current on Fair Housing regulations and requirements.
  • Negotiates leases on behalf of Pathway Homes, Inc. with leasing communities and owners.
  • Completed unit inspections for onboarding units prior to signing leases for safety concerns and notable issues to address.
  • Established direct relationship with owners and tenants regarding needs mediating between owner and tenants as needed.
  • Increased inventory for program functionality from 150 units to over 250 units.
Mental Health Therapist (Retired), 02/1987 to 04/2016
Fairfax, County GovernmentCity, STATE,
  • Provided clients with recommendations to community resources.
  • Performed client assessments and developed treatment plans.
  • Utilized Behavioral Modification to support clients in meeting therapeutic goals.
  • Provided clients with recommendations to community resources available to their housing needs within an 80-bed shelter facility for both women and men.
  • Documented client progress in confidential files.
  • Applied array of different methodologies to assist patients with therapy.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
  • Managed caseload of consumers with substance dependence and co-occurring Axis I and Axis II disorders.
  • Assisted Co-occurring consumers experiencing homelessness residing in Eleanor Kennedy Shelter for adults and Mondloch House for women and children providing supportive and crisis management counseling and intervention.
Bachelor of Science: Applied Psychology, Expected in 06/1986 to Coppin State University - Baltimore, MD

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Resume Overview

School Attended

  • Coppin State University

Job Titles Held:

  • Leasing Manager/ Property Manager
  • Housing Specialist
  • Housing Locator
  • Mental Health Therapist (Retired)


  • Bachelor of Science

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