Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Skilled property management professional focused on satisfying tenants and maintaining high occupancy rates for a 1,386 apartment community. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals. Motivated professional considered talented leader and driven problem solver. Brings 3.5 years of experience in property management. Offers outstanding attention to detail, flexible hard worker ready to learn and contribute to team success.
Skills
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Experience
10/2021 to Current
Leasing Manager Mac Property Management – Englewood, NJ,
- Received, checked and processed applications for new leases.
- Ran background checks on potential tenants to evaluate criminal records and credit statuses.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Trained staff on compliance, policies and procedures to maximize success.
- Increased occupancy through dynamic marketing initiatives.
- Created staff schedules in response to community needs.
- Established and implemented leasing goals while managing effective lease expiration program.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
01/2018 to 10/2021
Leasing Director Fairstead – Boca Raton, FL,
- Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
- Managed daily and weekly marketing and leasing reports.
- Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions, and publications.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Tracked leads using CRM software and followed up with interested parties.
- Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
- Recruited and hired qualified candidates to fill open office positions for a 7 person team.
- Answered telephones to assist customers and resolve issues.
- Planned and conducted meetings to enable employees to voice concerns and provide forum for issues to be addressed.
01/2016 to 03/2020
Bartender/Mixologist Pacific Hospitality Group – Kauai, HI,
- Maintained full knowledge of bar and menu items and made recommendations.
- Delivered quality food and beverage service to guests in a responsible manner.
- Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.
- Delivered food and beverage orders within established time frames.
- Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
- Prepared coffee and espresso drinks.
- Broke down bar after events and returned leftover liquor, glassware and banquet carts.
- Politely answered phones promptly and recorded and confirmed reservations.
- Served as backup for bartenders.
- Processed cash, credit card and voucher payments.
- Collected money and made change.
- Performed closing duties including cleaning, sanitizing and replenishing.
- Maintained a neat personal appearance.
- Made engaging connections with guests to create loyalty.
- Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
- Four years bartending experience.
- Seven years restaurant experience.
- Oversaw an increase of positive online reviews for our establishment.
02/2014 to 03/2016
Server/Bartender Bluegreen Resorts – Chicago, IL,
- Assisted guests with making menu choices in an informative and helpful fashion.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Answered questions about menu selections and made recommendations when requested.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
- Skillfully anticipated and addressed guests' service needs.
- Delivered exceptional, friendly and fast service.
- Effectively used items in stock to decrease waste and profit loss.
- Correctly calculated charges, issued bills and collected payments.
- Checked in deliveries and signed off on products received.
12/2010 to 02/2014
Host/Server/Trainer/Bartender Applebees – City, STATE,
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Answered questions about menu selections and made recommendations when requested.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Skillfully anticipated and addressed guests' service needs.
- Delivered exceptional, friendly and fast service.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Education and Training
Expected in 01/2010
High School Diploma, High school diploma: General
Merrimack High School - Merrimack, NH
Merrimack High School - Merrimack, NH
Expected in 01/2011
CNA:
Medical Professional Institute - Malden, MA
Medical Professional Institute - Malden, MA
Expected in
: Science/ Mathematics
North Shore Community College - Danvers, MA
North Shore Community College - Danvers, MA
Accomplishments
- Promoted from Senior Leasing Specialist to Leasing Director, in less than 12-months.
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Resume Overview
School Attended
- Merrimack High School
- Medical Professional Institute
- North Shore Community College
Job Titles Held:
- Leasing Manager
- Leasing Director
- Bartender/Mixologist
- Server/Bartender
- Host/Server/Trainer/Bartender
Degrees
- High School Diploma, High school diploma
- CNA
- Some College (No Degree)
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