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Leasing Director Resume Example

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LEASING DIRECTOR
Professional Summary

Experienced Office Management and Administration Professional with 12 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Efficient Office Administrator with dedication and skill to effectively manage business financial support, employee needs and office administration requirements. Positive and upbeat with staff, business leaders and guests. Effectively orchestrate support for diverse office needs.

Skills
  • Management and supervisory experience. Confident in exceeding sales goals, focused with strong attention to detail. Excellent customer service, and ability to work harmoniously with others. Computer skills: Microsoft, Power Point, Excel, CRM, Yardi
  • Meeting coordination and scheduling
  • Processing expenses
  • Tech Savvy, Results oriented. Punctual, reliable, and honest work ethic
  • Teamwork/Collaboration
  • Inbound phone call handling
  • Mentoring and training new hires
  • Administrative support
  • Event Coordination
Work History
Leasing Director, 11/2018 to 10/2019
Ram Partners LLC – Mount Pleasant, SC
  • Participated in new business development and marketing activities at new luxury apartment community lease up; building and maintaining large network of prospects, increased brand awareness through social media, community outreach, and networking
  • Planned social events for both prospects and tenant., Followed and reinforced company culture, adhered to fair housing laws
  • Oversaw maintenance department, making sure tenants work orders were complete and done satisfactory
  • Recruited, trained, supported and mentored new hiresCreated proposals, lease offers, and documents for incoming and current tenancies
  • Drafted comprehensive marketing and leasing plans
  • Developed and implemented resident activities and identified problem vacancies
  • Handled disciplinary actions, performance appraisals and terminations of company staff
  • Analyzed and evaluated monthly and quarterly financial statements
  • Generated leads for sales and rental properties through cold calls and referrals
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Organized and participated in retention meetings on monthly basis to give residents opportunity to ask questions and provide forum for issues to be addressed
  • Boosted occupancy 48% by leveraging market knowledge and successful promotional strategies
Membership Sales Director/Personal Trainer, 03/2015 to 09/2018
Princeton Club – Milwaukee, WI
  • Responsible for promoting and marketing fitness classes, and Personal Training
  • Providing workout consultations, assessments, tracking, and analyzing programsMonitor and maintain facility cleanliness and integrity of equipment
  • Upsold and closed customer sales by driving product benefits around client needs and increased revenue
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
  • Increased membership enrollment by 30% using innovative sales and promotional techniques
  • Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service
  • Educated club members about relationship between nutrition and fitness
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs
  • Recruited average of 25 new participants each month
Sales Representative Manager, 10/2012 to 04/2014
E-Con Commercial Development – Greenfield, WI
  • Selling custom condominium homes/packages
  • Maintain prospect records using proprietary online tools
  • OwnersCoordinate with closing department, lenders, vendors and contractors to finalize sale
  • Followed up with calls and emails to prospects and leads Make and maintain relationships with other brokers/realtors and industry partners by hosting events and through social media Recommend and track marketing avenues, oversee marketing campaigns and monitor traffic results Analyze market and occupancy trends and shop competition to identify changing market conditions Maintain daily and weekly showing reports and monthly market surveys
  • Organized promotional events and interacted with community to increase sales volume
  • Improved sales processes to streamline customer acquisition
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
  • Increased revenue by 75% by working closely with 12 key vendors
Executive Sales Consultant/Realtor, 08/2008 to 01/2012
Shorewest Realty – Milwaukee, WI
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with clients.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Closed over $2 million in sales each year including preparing contracts and offers to purchase.
  • Networked at events and by phone to expand business profits and revenues.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Researched potential clients and markets to prepare for appointments.
Education
Associate of Science: Surgical Technology, 1990
Milwaukee Area Technical College - Milwaukee, WI
Bachelor of Arts: Art History/Dance Education, 1988
University of Wisconsin Milwaukee - Milwaukee, WI
  • Professional development completed in Art history
  • Member of National Honor Society
  • Member and scholarship recipient of Milwaukee Ballet Company
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Resume Overview

Companies Worked For:

  • Ram Partners LLC
  • Princeton Club
  • E-Con Commercial Development
  • Shorewest Realty

School Attended

  • Milwaukee Area Technical College
  • University of Wisconsin Milwaukee

Job Titles Held:

  • Leasing Director
  • Membership Sales Director/Personal Trainer
  • Sales Representative Manager
  • Executive Sales Consultant/Realtor

Degrees

  • Associate of Science : Surgical Technology , 1990
    Bachelor of Arts : Art History/Dance Education , 1988

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