Organized leasing professional with dynamic customer service, sales and relationship development talents. Seeks long term position to act as the property sales representative presenting features and benefits of the community to prospective tenants. Motivating leader with history of building and managing cross-functional teams. Strong relationship builder that works well with stakeholders and corporate teams.
Skills
Lease Application Processing
Yardi, Yardi CRM and PopCard Software program experience
Multi-family property management - 363 Units
Employment, Income and Credit Verification
Lease file audits
Bookkeeping, Full Charge
Record keeping
Inspects models and "market ready" vacancies daily
Property tours
Fair housing mandates
Follow-Up activities within 24 hours of inquiry
Working knowledge of local market conditions
Relationship development
Communications Team management
Unit Inventory management
Administrative support, Supervision
Scheduling appointments, Surveys & Social Media Reviews
CPR
Team-building
Creative Problem resolution
Recruitment, Sales & Safety
Networking and business development
Experience
Leasing Consultant-Temp Position-Covid Eliminated, 06/2020 to 08/2020 BG Staffing Inc.- Bellawood Apartment Homes – City, STATE,
Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and current residents meet
Lease application processing - Income & Employment verification, Credit and background checks
Conducts all business in accordance with company policies and procedures. Fair Housing, Americans with Disability Act, Fair Credit Reporting Act, and all other laws pertinent to apartments
Provided tours of property/amenities to prospective tenants - offered valuable information regarding major features.
Maintained accurate records of all correspondence with and from tenants.
Prepared lease paperwork and obtained signatures
Coordinated maintenance repair requests
Tracked all leads using Yardi CRM, Follow-Up activities with all prospects
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Recognized by management for providing exceptional customer service.
Certified Tour Director-Covid Eliminated, 05/2011 to 06/2020 Witches Brew Tours, Gerber Tours, Globus Tours – City, STATE,
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved profit margins by streamlining operational workflow plus negotiating competitive vendor contracts.
Recognized by management for providing exceptional customer service.
Fostered strong relationships with international and domestic customers, managing budgets/accounts, coordinating itinerary and scheduling appointments
Conducted all pre-trip research, commentary & specific/detailed plans to accommodate student, adult and senior groups for major international and domestic clients Devote 16-hour days on tour lasting up to 6 weeks for 150-250 people visiting destination cities, theme parks, resorts, entertainment venues and culturally immersive activities Developed long-term relationships with local partners, including restaurants, cafes, museums and concert halls so travelers could further explore city individually.
Sales Associate-Covid Eliminated, 03/2013 to 05/2020 Williams-Sonoma Inc. – City, STATE,
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Approached customers with consultative mentality to uncover and meet specific requirements.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Helped improve and drive business success by delivering sales, credit, warranty and other key metrics.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Cross-sold additional products and services to purchasing customers.
Education and Training
Certified Meeting Planner - Domestic/International: Tourism And Travel Management: , Expected in 2013 The Cabildo Walking Tour Guide Institute - New Orleans, LA GPA:
Certified New Orleans Tour Guide: Tourism And Travel Management: , Expected in 2012 International Tour Management Institute - San Francisco, CA GPA:
Certified International & Domestic Tour Director: Tourism And Travel Management: , Expected in 2011 - , GPA:
Bachelor of Science: General Studies Psych/Mgmt, Expected in Louisiana State University And A&M College - Baton Rouge, LA GPA:
Activities and Honors
Founder/President of Lafayette Jaycees Foundation
Executive Director, Festival et Creole, 1987-1998 (Festivals Acadienne)
Public Relations Chairman, Junior League of Lafayette
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School Attended
The Cabildo Walking Tour Guide Institute
International Tour Management Institute
Louisiana State University And A&M College
Job Titles Held:
Leasing Consultant-Temp Position-Covid Eliminated
Certified Tour Director-Covid Eliminated
Sales Associate-Covid Eliminated
Degrees
Certified Meeting Planner - Domestic/International: Tourism And Travel Management
Certified New Orleans Tour Guide: Tourism And Travel Management
Certified International & Domestic Tour Director: Tourism And Travel Management
