Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Enthusiastic Leasing Consultant offers 5+ years of experience and in-depth understanding of fair housing laws. Operates successful property tours and good promotional skills. Maintains polished facilities and high occupancy rates. Passionate individual with years of experience in Leasing Consultant role. Enthusiastic about taking on new challenges and delivering exemplary customer service. Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership.
Skills
Sales and marketing aptitude
Corporate policies and procedures
Application processing
Record keeping
Recruitment and marketing techniques
Property tours
Property amenities
Issue escalation
Sales and marketing
Fair housing mandates
Mortgages and loans
Knowledge of leasing and market conditions
Customer service
CRM
Rent Cafe
Yardi
Typing
Concierge
Real Estate
Microsoft Office expertise
Stockroom procedures
Customer relations
Quality control
Inbound and Outbound Calling
Courteous demeanor
Quality assurance controls
Problem-solving abilities
Social media networking
Sales
Safety procedures
Microsoft Office
Critical thinking
Reliable and trustworthy
Relationship building
Lead follow up
Education and Training
Chesapeake High SchoolBaltimore, MDExpected in 05/2007 ā āHigh School Diploma: - GPA:
CCBC Essex Essex, MD, Expected in ā ā: - GPA:
Experience
Cortland Partners - Leasing Consultant Carrollton, TX, 06/2020 - Current
Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Coordinated maintenance and repair requests and contacted contractors for bid proposals.
Conducted background checks on applicants.
Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
Encouraged prospective tenants to fill out applications after property tours.
Contacted and followed up with tenants on renewal notices.
Tracked leads using CRM software and followed up with interested parties.
Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Escalated critical issues to property manager to deliver immediate resolution.
Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Maintained accurate records of correspondence with and from tenants.
Detailed application requirements and answered questions from prospective tenants.
Prepared lease paperwork and obtained signatures and first payments from new residents.
Marketed property to prospective tenants by giving tours and pointing out key features.
Checked rental eligibility by following company's verification process.
Vallen - Customer Service Representative Morenci, AZ, 10/2018 - 02/2020
Set up and activated customer accounts.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Assisted customers in making payments on accounts and setting up payment plans.
Confirmed delivery of orders for their projects and troubleshot any project issues, shortages and overages.
Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Contacting and maintaining contact with the technicians to ensure the customers that they would receive what they expect.
Exceeded company productivity standards on consistent basis.
Documented conversations with customers to track requests, problems and solutions.
Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
Recommended improvements to products and services to mitigate complaints.
InterSolutions - Concierge and Leasing Consultant City, STATE, 04/2017 - 12/2019
Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Prepared lease paperwork and obtained signatures and first payments from new residents.
Conducted background checks on applicants.
Used conflict resolution skills to quickly resolve issues among residents.
Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Inspected outside of property regulary and immediately notified maintenance department to remedy issues and maintain curbside appeal.
Checked rental eligibility by following company's verification process.
Tracked leads using CRM software and followed up with interested parties.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Detailed application requirements and answered questions from prospective tenants.
Contacted and followed up with tenants on renewal notices.
Maintained accurate records of correspondence with and from tenants.
Escalated critical issues to property manager to deliver immediate resolution.
Encouraged prospective tenants to fill out applications after property tours.
Increased occupancy through dynamic marketing initiatives.
Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
Marketed property to prospective tenants by giving tours and pointing out key features.
Received rent payments and tracked transactions in accounting software.
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