LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Enthusiastic Leasing Consultant offers 5+ years of experience and in-depth understanding of fair housing laws. Operates successful property tours and good promotional skills. Maintains polished facilities and high occupancy rates. Passionate individual with years of experience in Leasing Consultant role. Enthusiastic about taking on new challenges and delivering exemplary customer service. Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership.

Skills
  • Sales and marketing aptitude
  • Corporate policies and procedures
  • Application processing
  • Record keeping
  • Recruitment and marketing techniques
  • Property tours
  • Property amenities
  • Issue escalation
  • Sales and marketing
  • Fair housing mandates
  • Mortgages and loans
  • Knowledge of leasing and market conditions
  • Customer service
  • CRM
  • Rent Cafe
  • Yardi
  • Typing
  • Concierge
  • Real Estate
  • Microsoft Office expertise
  • Stockroom procedures
  • Customer relations
  • Quality control
  • Inbound and Outbound Calling
  • Courteous demeanor
  • Quality assurance controls
  • Problem-solving abilities
  • Social media networking
  • Sales
  • Safety procedures
  • Microsoft Office
  • Critical thinking
  • Reliable and trustworthy
  • Relationship building
  • Lead follow up
Education and Training
Chesapeake High School Baltimore, MD Expected in 05/2007 High School Diploma : - GPA :
CCBC Essex Essex, MD, Expected in : - GPA :
Experience
Cortland Partners - Leasing Consultant
Carrollton, TX, 06/2020 - Current
  • Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Conducted background checks on applicants.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Contacted and followed up with tenants on renewal notices.
  • Tracked leads using CRM software and followed up with interested parties.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Maintained accurate records of correspondence with and from tenants.
  • Detailed application requirements and answered questions from prospective tenants.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Checked rental eligibility by following company's verification process.
Vallen - Customer Service Representative
Morenci, AZ, 10/2018 - 02/2020
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Confirmed delivery of orders for their projects and troubleshot any project issues, shortages and overages.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Contacting and maintaining contact with the technicians to ensure the customers that they would receive what they expect.
  • Exceeded company productivity standards on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
  • Recommended improvements to products and services to mitigate complaints.
InterSolutions - Concierge and Leasing Consultant
City, STATE, 04/2017 - 12/2019
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Conducted background checks on applicants.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Inspected outside of property regulary and immediately notified maintenance department to remedy issues and maintain curbside appeal.
  • Checked rental eligibility by following company's verification process.
  • Tracked leads using CRM software and followed up with interested parties.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Detailed application requirements and answered questions from prospective tenants.
  • Contacted and followed up with tenants on renewal notices.
  • Maintained accurate records of correspondence with and from tenants.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Increased occupancy through dynamic marketing initiatives.
  • Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Received rent payments and tracked transactions in accounting software.

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Resume Overview

School Attended

  • Chesapeake High School
  • CCBC Essex

Job Titles Held:

  • Leasing Consultant
  • Customer Service Representative
  • Concierge and Leasing Consultant

Degrees

  • High School Diploma
  • Some College (No Degree)

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