LiveCareer-Resume

leasing consultant resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
  • Results-driven employee offering Eight + years of experience combined with enterprising approach to handling department needs and promoting business success. Excellent salesperson with organized approach and diligent follow-through. Trained in diverse strategies for achieving revenue and cost-control objectives.
  • Diligent and meticulous worker with proven sales and managerial experience.
  • Willing to take on any task to support team and help business succeed. Offers strong communication skills and leadership abilities.
  • Versed in manual and electronic filling as well as microsoft suite operations.
  • Years of experience in Customer service. Versed in dealing with customer issues and problem solving.
  • Enthusiastic Leasing Consultant with two years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
  • Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
  • Bi-lingual Fluent in English and Spanish
  • Sales and Marketing
  • Budgeting and Forecasting
  • Performance Management
  • Consensus Building
  • Staff Hiring and Retention
  • Administration and Reporting
  • Sales Reporting
  • Work Planning and Organization
  • Data inputting
  • Advanced in Word, Excel, Adobe photoshop, illustrator, indesign and premiere pro
  • Customer Service
  • Community Policies
  • Property Marketing
  • Lease Agreements
  • Creative Problem-Solving
  • Reporting and Correspondence
  • Model Property Preparation
  • Clear Communication
  • Lease Renewals
Experience
Leasing Consultant, 10/2021 - Current
Nolan Real Estate Kettering, OH,
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Tracked leads using CRM software and followed up with interested parties.
  • Contacted and followed up with tenants on renewal notices.
  • Conducted background checks on applicants.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Built brand loyalty by delivering stellar leasing experience to residents.
Department Manager, 10/2017 - 10/2021
Bass Pro Shops Louisville, KY,
  • Worked closely with sales associates to complete tasks.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Supervised Six full-time and Three part-time employees.
Dispatch Supervisor, 02/2013 - 06/2017
Metro Transit - St. Louis East Saint Louis, IL,
  • Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Communicated with individuals within inbound call center setting to complete dispatch support for driver re-routes, and customer delivery calls.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Customer Service Representative, 06/2010 - 01/2013
Sgs Group Rutherford, NJ,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Relayed customer feedback to cross-functional teams to improve products and services.
Education and Training
Associate of Arts: Digital Communications And Multimedia, Expected in 05/2013
-
Houston Community College - Houston, TX
GPA:
Status -
Languages
English :
Native/ Bilingual:
Negotiated :
:
Spanish :
Native/ Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • Houston Community College

Job Titles Held:

  • Leasing Consultant
  • Department Manager
  • Dispatch Supervisor
  • Customer Service Representative

Degrees

  • Associate of Arts

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