leasing consultant resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Work from home industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Innovative Work From Home Customer Service Agent eager to advance service policies through novel approaches and advanced technologies. Combines voice, video and text-based interactions to best serve each customer's unique needs. Committed to pursuing internal business goals while achieving maximum customer satisfaction. Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls. Energetic Online Customer Service Commerce representative experienced in responding to website, email and chat inquiries to meet needs of online customers. Guides customers through online ordering process in fast-paced environment using world-class technology. Promotes value of e-commerce by offering best-in-class service. Enthusiastic Customer service agent with 3-5 years of e-commerce customer service experience. Skilled in using computers and web-based applications to handle high volumes of workflow in team-driven environment. Meets customer satisfaction standards, efficiency metrics and issue-resolution targets to exceed customer expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Motivated Management of 10 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Excel, Microsoft, etc. Systems. Effective at operating within policy regulations and call/ online department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

  • Background Checks
  • Rental Pricing Strategies
  • Construction Project Oversight
  • Leasing Terms and Specifications
  • Customer Loyalty
  • Sales and Marketing Aptitude
  • Basic Mathematics
  • Administrative Leadership
  • Business Partnerships
  • Community Policies
  • Sales Techniques
  • Fair Housing Policies
  • Property Tours
  • Process Verification
  • Property Marketing
  • Customer Service
  • Screening Processes
  • Equipment Replacement
Work History
Leasing Consultant, 05/2022 - Current
Amli Residential Atlanta, GA,
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Verified tenant incomes and other information before accepting lease applications.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations
  • Collected rent and tracked resident payments and information in computer system
  • Escalated major issues to property manager for immediate remediation
  • Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
Work From Home Customer Service Agent, 04/2021 - 04/2022
Vivint Smart Home, Inc. Cleveland, OH,
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Performed independent research to solve complex issues, employing resources such as inbound and outbound.
  • Documented calls according to company policies for use in performance measurement and business progress tracking.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Answered live online chats to give quick answers and solve problems faster.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
  • Followed-up with online price quotes via email and phone to answer questions and close sales.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Documented and updated customer records in multiply to record interactions and facilitate follow-up.
  • Responded to website and email inquiries within 3-5 business days to maintain customer satisfaction and generate positive reviews.
  • Conducted quick quality assurance reviews of website to maintain accuracy of online booking tool.
  • Resolved minor to moderate technology faults, supporting constant availability and consistent performance
Foodservice Manager, 04/2020 - 04/2021
Ingleside At King Farm Rockville, MD,
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw training of more than 10 team members.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Tracked food production levels, meal counts and supply costs.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Orchestrated positive customer experiences by overseeing every area of call/online operations.
  • Limited portion sizes and used garnishes to control food costs.
  • Resolved escalated customer issues and boosted retention rates by 50%.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Purchased food and cultivated strong vendor relationships.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Kitchen Manager, 03/2018 - 08/2020
Children's Learning Adventure City, STATE,
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Increased kitchen efficiency 100% by streamlining processes, reducing waste and mentoring team members on proper procedures
BBA: Medical Assisting, Expected in 07/2012
Virginia College - Mississippi,
Status -
High School Diploma: , Expected in 05/2010
Lanier High School - Jackson, MS
Status -

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Resume Overview

School Attended

  • Virginia College
  • Lanier High School

Job Titles Held:

  • Leasing Consultant
  • Work From Home Customer Service Agent
  • Foodservice Manager
  • Kitchen Manager


  • BBA
  • High School Diploma

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