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Leasing Consultant Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Outgoing and hardworking leasing professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Proven skills in operational and team leadership. Bringing 2 years of related experience combined with results-focused and quality-driven approach. Enthusiastic about taking on new challenges and delivering excellent customer service. Motivated professional, talented leader, and driven problem solver.

Skills
  • Sales and marketing aptitude
  • Business partnerships
  • Background checks
  • Application processing
  • Record keeping
  • Lease file audits
  • Deescalation
  • Property tours
  • Event planning
  • Sales and marketing
  • Knowledge of leasing and market conditions
  • Commercial property
  • Relationship building
  • Punctual
  • Marketing techniques
Experience
04/2020 to Current Leasing Consultant Investors Real Estate Trust | Westbury, NY,
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Contacted and followed up with tenants on renewal notices.
  • Conducted background checks on applicants.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
  • Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
  • Conduct move in and move out inspections when tenants move out and report any issues to cleaners & maintenance.
  • Keep track of new leases and renewals, which are then presented to regional property manager.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Increased occupancy through dynamic marketing initiatives.
  • Created and maintained newsletter to keep residents aware of upcoming events and activities.
  • Received rent payments and tracked transactions in accounting software.
01/2020 to 08/2021 Leasing Consultant Investors Real Estate Trust | Mont Belvieu, TX,
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Maintained accurate records of correspondence with and from tenants.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Tracked leads and followed up with interested parties.
08/2018 to 10/2020 Call Center Representative Long Island Fqhc | City, State,
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Trained new employees on processes to promote productivity team-wide.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Improved call management database by frequently changing and updating customer contact information.
  • Managed high-volume of inbound and outbound customer calls.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
01/2018 to 11/2018 Sales Associate Energy Transfer | City, State,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Built trusting relationships with customers by making personal connections.
  • Trained new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Processed orders through company system and coordinated product deliveries.
  • Closed at the end of the day and assisted with counting the end of the day register amount.
Education and Training
Expected in 05/2020 High School Diploma | William Monroe High School, Stanardsville, VA GPA:
Certifications
  • Fair Housing Certified.
  • Natural Gas Services Certified.

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How this resume score could be improved?

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88Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • William Monroe High School
Job Titles Held:
  • Leasing Consultant
  • Leasing Consultant
  • Call Center Representative
  • Sales Associate
Degrees
  • High School Diploma

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