Leasing Consultant Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Outgoing and hardworking leasing professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Proven skills in operational and team leadership. Bringing 2 years of related experience combined with results-focused and quality-driven approach. Enthusiastic about taking on new challenges and delivering excellent customer service. Motivated professional, talented leader, and driven problem solver.

  • Sales and marketing aptitude
  • Business partnerships
  • Background checks
  • Application processing
  • Record keeping
  • Lease file audits
  • Deescalation
  • Property tours
  • Event planning
  • Sales and marketing
  • Knowledge of leasing and market conditions
  • Commercial property
  • Relationship building
  • Punctual
  • Marketing techniques
04/2020 to Current Leasing Consultant Investors Real Estate Trust | Westbury, NY,
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Contacted and followed up with tenants on renewal notices.
  • Conducted background checks on applicants.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
  • Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
  • Conduct move in and move out inspections when tenants move out and report any issues to cleaners & maintenance.
  • Keep track of new leases and renewals, which are then presented to regional property manager.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Increased occupancy through dynamic marketing initiatives.
  • Created and maintained newsletter to keep residents aware of upcoming events and activities.
  • Received rent payments and tracked transactions in accounting software.
01/2020 to 08/2021 Leasing Consultant Investors Real Estate Trust | Mont Belvieu, TX,
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Maintained accurate records of correspondence with and from tenants.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Tracked leads and followed up with interested parties.
08/2018 to 10/2020 Call Center Representative Long Island Fqhc | City, State,
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Trained new employees on processes to promote productivity team-wide.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Improved call management database by frequently changing and updating customer contact information.
  • Managed high-volume of inbound and outbound customer calls.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
01/2018 to 11/2018 Sales Associate Energy Transfer | City, State,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Built trusting relationships with customers by making personal connections.
  • Trained new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Processed orders through company system and coordinated product deliveries.
  • Closed at the end of the day and assisted with counting the end of the day register amount.
Education and Training
Expected in 05/2020 High School Diploma | William Monroe High School, Stanardsville, VA GPA:
  • Fair Housing Certified.
  • Natural Gas Services Certified.

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How this resume score could be improved?

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • William Monroe High School
Job Titles Held:
  • Leasing Consultant
  • Leasing Consultant
  • Call Center Representative
  • Sales Associate
  • High School Diploma

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