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Leasing Consultant Resume Example

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LEASING CONSULTANT
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized Leasing Consultant with 3 years of experience in leasing & assistant manager and Residential properties. Known for working quickly and maintaining professionalism in high-pressure situations. Problem-solver with exceptional eye for detail and great leadership skills.

Work History
First Communities Management Inc. - Leasing ConsultantAtlanta, GA08/2018 - Current
  • Toured property with prospective tenants and provided wealth of information in regards to its key features
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
  • Distributed and followed up on tenant renewal notices
  • Resolved conflicts between tenants in most effective manner
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
  • Held high approval rating and percentage of customer loyalty
  • Marketed property to local businesses through collateral, emails and phone calls
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
  • Collected rent and tracked resident payments and information in Yardi
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
Ramada Inn - Front Desk ReceptionistAtlanta, Ga, GA05/2014 - 07/2017
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Confirmed relevant guest information and payment methods to prevent fraud
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone
  • Updated customer accounts with add-on room charges, including minibar use and room service bills
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
Macy's - Retail Sales AssociateAtlanta, GA04/2011 - 10/2015
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
  • Actively engaged customers to provide general assistance and information on store merchandise
  • Helped customers manage large purchases by collecting items from shelves and storage locations
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Assisted customers with prompt and polite support in-person and via telephone
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Balanced and organized cash register by handling cash, counting change and storing coupons
Families First - ReceptionistCollege Park, GA02/2008 - 11/2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Monitored and screened visitors to verify accessibility to inter-office personnel
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
  • Received and routed business correspondence to correct departments and staff members
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Skills
  • Microsoft Word
  • Data entry
  • Email
  • Filing
  • Inventory
  • Microsoft Word
  • Personnel
  • Presentations
  • Quality
  • Reception
  • Selling
  • Sales
  • Sales training
  • Surveys
  • Telephone
  • Phone
  • Inspect vehicles
  • WordPerfect
  • Written
  • Office organization
  • Office management
  • Problem-solving skills
  • Telephone etiquette
  • Cash handling
  • Bookkeeping
  • Meeting scheduling
  • Sorting and labeling
Education
Clark Atlanta UniversityBusiness Management
05/2008Fredrick Douglass HIgh SchoolAtlanta, GaHigh School Diploma
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Resume Overview

Companies Worked For:

  • First Communities Management Inc.
  • Ramada Inn
  • Macy's
  • Families First

School Attended

  • Clark Atlanta University
  • Fredrick Douglass HIgh School

Job Titles Held:

  • Leasing Consultant
  • Front Desk Receptionist
  • Retail Sales Associate
  • Receptionist

Degrees

  • Business Management
    High School Diploma

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