Leasing Consultant Resume Example

-Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
-Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. -Researches customer inquiries and responds to appropriate parties in a timely manner.
-Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.
-Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. -Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
-Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
-Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
-Interfaces with team members, management, and customers in reference to customer service issues.
-Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
-Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

-Maintain and oversee all controlled substances inventories kept on-hand on a daily basis and keep a record of the inventories in both electronic and paper form.

-Store, retrieve, fill and ship customer orders of controlled substances.
-Maintain recordkeeping and ensure proper filing as required by applicable regulations, policies and/or directives.

- Assist in investigations of suspicious orders to prevent diversion.
- Assume other duties as assigned.
-Using computer system-generated reports, cycle counts products in the distribution center;
- Using various computer system-generated reports, audits product locations to verify item, count and expiration dating accuracy;
-Identifies and corrects inventory errors;
-Sets up new, and adjusts existing, storage locations;
-Investigates inventory discrepancies, and makes appropriate adjustments to inventory in the computer system;
-For customer invoice item where inventory is not available, investigates the error and edits the invoice to remove the item

- Recording payments made by customers.
-Answering any phone calls routed to my line.
-Responding back to e-mails sent from customers regarding their account and answering any questions in regards to account.
-If I am unable to assist customer, ensure that they are transferred to the correct person who will be able to assist them.
-Nofify of any red flags or concerns on account in regards to credit limit.

-Note all accounts of what was discussed and performed during phone conversation.
-Assuring that at least 80 customer has been assisted before my work shift is over.

-Assuring all customers I come in contact with are satisfied and has everything they need before I release the phone call or complete conversation.