Personable Barista enjoys engaging with people from all walks of life. Knowledgeable in all types of brews and concoctions. Consistently delivers exemplary customer service. Positive attitude coupled with ability to remain calm and composed in busy work settings.
Reliable Barista able to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Client relationship management
Safe food handling practices
Espresso machine operation
Cooperative team player
Handling credit transactions
Strong leadership capability
POS system operation
Calm under pressure
08/2019 - CurrentLeasing ConsultantShadow Creek Apartments | Anderson , SC
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Maintained accurate records of all correspondence with and from tenants.
Conducted background checks on applicants.
Received rent payments and tracked these transactions in Entrata.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Settled tenant conflicts in the most effective manner possible.
Escalated critical issues to property manager to ensure immediately resolution.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Prepared lease paperwork and obtained signatures and first payments from new residents.
08/2017 - CurrentBarista TrainerStarbucks | Anderson , SC
Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
Completed sweeps every 15 minutes to assess cleaning, organizing, sanitizing and restocking needs.
Taught team members how to make latest drinks and correctly perform new procedures.
Provided individualized instruction to match personal strengths, background and learning style of each employee.
Memorized official and off-menu preparations to serve all customer beverage desires.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Addressed and resolved customer concerns by empathizing with the customer and making the moment right to maintain brand loyalty.
Accepted cash and credit card payments, issued receipts and provided change.
Properly cleaned all equipment, including espresso machines and brewer stations and sanitized counters to avoid contamination.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Listened to customer desires and needs to recommend optimal products.
Educated customers on beverage menu items and provided samples of daily brews.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
04/2017 - 11/2018ServerFatz | Anderson , SC
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Partnered with team members to efficiently serve food and beverages.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
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Companies Worked For:
Shadow Creek Apartments
National Healthcare Corp.
Westside High School
Southern Wesleyan University
Job Titles Held:
Certified Nursing Assistant
06/2010 High School Diploma Some College (No Degree)
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