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leasing consultant resume example with 1+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Astute professional highly skilled in policy enforcement and tenant background checks. Talented individual fluent in English and Spanish. Expert at building positive tenant relationships, managing office operations and coordinating maintenance. Effective at keeping consistent balance between tenants rights and business targets to maintain financial goals.

Skills
  • Sales
  • Sales Goals
  • Appointment Setting
  • Prospecting Clients
  • Market Strategy
  • Product Knowledge
  • Property tours and inspections
  • Lease oversight
  • Leasing and sales
  • Relationship building and retention
  • Payment processing
  • Database Management
  • Property Inspections
  • Marketing and advertising
  • Lease writing
  • Telephone and email etiquette
  • Maintenance requests
  • Application verification
Work History
Leasing Consultant, 11/2019 - 04/2020
Morguard Reit 4.5Deb Houma, LA,
  • Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
  • Invited prospects to fill out application upon completion of property tour.
  • Contracted maintenance workers based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction.
  • Verified tenant incomes and other information before accepting lease applications, working closely with Property management to maintain accuracy.
  • Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
  • Escalated any major issues to property manager for immediate remediation.
  • Validated rental eligibility by using Herman & Kittle's verification process.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Collected rent and tracked resident payments and information in Yardi.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Outbound Sales Call Center Agent, 04/2019 - 11/2019
Veyo Rio Verde, AZ,
  • Conducted countless outbound phone calls daily to reach potential clients and market internet and home security products and services.
  • Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Provided information about available products and services including membership details and purchase advantages.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Answered questions with knowledgeable responses.
  • Overcame objections using friendly, persuasive strategies.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Displayed excellent sales skills and understanding of such skills.
  • Escalated concerns or problem calls to management staff.
Leasing Consultant, 11/2017 - 10/2018
Morguard Reit 4.5Deb Kennesaw, GA,
  • Helped clients find leases to suit all kinds of needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Invited prospects to fill out application upon completion of property tour.
  • Contracted maintenance workers based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction.
  • Verified tenant incomes and other information before accepting lease applications, working closely with propety manager to maintain accuracy.
  • Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
  • Escalated any major issues to property manager for immediate remediation.
  • Validated rental eligibility by using Lohman Property Management's verification process.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Distributed and followed up on tenant renewal notices.
  • Performed background checks on over 100 apartment applicants.
Education
GED: , Expected in 06/1996
-
Frank H. Peterson Academies - Jacksonville, FL
GPA:
Status -

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Resume Overview

School Attended

  • Frank H. Peterson Academies

Job Titles Held:

  • Leasing Consultant
  • Outbound Sales Call Center Agent
  • Leasing Consultant

Degrees

  • GED

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