Accomplished and energetic with a solid history of achievement in the company's I've worked for. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service and sales.
Core Strengths
Training and Development
Computer proficient
Proficient in customer retention
Quick Learner
Results-oriented
Work Experience
05/2016 to Current
Leasing Consultant Oakleaf Village Of Raleigh – Milwaukee, WI,
Represented the company in a professional manner. Maintain current resident files. Consistently implemented community policies. Completed renewals in a timely manner. Obtained appropriate paperwork for move-in's. Receive all phone calls and in-person visits. Complete maintenance service request and maintain open communication between resident, maintenance supervisor and property manager. Performed Assistant manager duties when necessary which consisted of processing rents, enter invoices, and maintain vendor communications.
09/2013 to 03/2016
Operations/Makeup Consultant Avnet, Inc. – Archbald, PA, Provided on-site training. Monitored multiple databases to keep track of inventory. Assist clients with their beauty needs with excellent customer service skills. Lead visual merchandising operations. manage all merchandising processes such as return to vendors and mark downs. Keep an open relations between brands and Sephora.
07/2009 to 2013
Customer ServiceCarnival Cruise – City, STATE, collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Demonstrated mastery of customer service call scripts within specified time frames. Addressed customer service inquiries in a timely and accurate fashion.
Education and Training
Expected in 2009
High School Diploma: Music and Sound Engineering Miami Lakes Educational Center - Miami Lakes, FL GPA:
Skills
Critical Thinking, Resolve Customer Complaints, Excellent Customer Service, Microsoft Office, Marketing, Problem Solving, Sales, Tax Credit Knowledge
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