Accomplished and energetic with a solid history of achievement in the company's I've worked for. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service and sales.
Training and Development
Proficient in customer retention
Leasing Consultant Jun 2016 to Current Villas Del Lago － Miami Gardens, FL
Represented the company in a professional manner. Maintain current resident files. Consistently implemented community policies. Completed renewals in a timely manner. Obtained appropriate paperwork for move-in's. Receive all phone calls and in-person visits. Complete maintenance service request and maintain open communication between resident, maintenance supervisor and property manager. Performed Assistant manager duties when necessary which consisted of processing rents, enter invoices, and maintain vendor communications.
Operations/Makeup Consultant Oct 2013 to Apr 2016 Sephora － Miami Beach, FLProvided on-site training. Monitored multiple databases to keep track of inventory. Assist clients with their beauty needs with excellent customer service skills. Lead visual merchandising operations. manage all merchandising processes such as return to vendors and mark downs. Keep an open relations between brands and Sephora.
Customer ServiceAug 2009 to Jan 2013 Carnival Cruise － Miami, FLcollected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Demonstrated mastery of customer service call scripts within specified time frames. Addressed customer service inquiries in a timely and accurate fashion.
Education and Training
High School Diploma, Music and Sound Engineering 2009Miami Lakes Educational Center － Miami Lakes, FL
Critical Thinking, Resolve Customer Complaints, Excellent Customer Service, Microsoft Office, Marketing, Problem Solving, Sales, Tax Credit Knowledge