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Leasing Consultant Resume Example

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LEASING CONSULTANT
Summary

Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.

Skills
  • Business partnerships
  • Background checks
  • Sales and marketing aptitude
  • Issue escalation
  • Property tours
  • Microsoft Office
  • Fair housing mandates
  • Lease file audits
Experience
Company Name | City, StateLeasing Consultant12/2019 - Current
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Conducted background checks on applicants.
  • Maintained accurate records of all correspondence with and from tenants.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Coordinated and followed up on maintenance requests for residents.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Responded quickly to concerns regarding community from prospective and current residents.
  • Detailed application requirements and answered questions from prospective tenants.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours.
Company Name | City, StateHousekeeper05/2017 - 05/2019
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
Company Name | City, StateHousekeeping Supervisor06/2014 - 04/2016
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Safely and efficiently finished repairs while supporting team members with tasks.
  • Managed maintenance activities, including supervising staff and inspecting equipment.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Company Name | City, StateOffice Clerk06/2006 - 03/2012
  • Promoted engagement in reaching sales targets within environment with detailed, high-level accuracy.
  • Provided training and administrative resources for new employees regarding organizational procedures.
  • Cultivated relationships with public, patients and staff members using interpersonal communication skills.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Implemented office efficiency improvements to streamline task delegation.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Education and Training
Inter American University Of Puerto Rico Arecibo | City, StateBachelor of Arts in Criminal Justice05/2007
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Resume Overview

School Attended

  • Inter American University Of Puerto Rico Arecibo

Job Titles Held:

  • Leasing Consultant
  • Housekeeper
  • Housekeeping Supervisor
  • Office Clerk

Degrees

  • Bachelor of Arts in Criminal Justice

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