Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
I’ve worked customer service since 2016, answering phones, organizing, worked shipment and restocking, scheduling appointments, maintenance request, entering personal and important information into the computer.
Skills
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Experience
Leasing Consultant, 11/2019 - 07/2020
Tlr Group – Tampa, FL,
Tlr Group – Tampa, FL,
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Conducted background checks on applicants.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Maintained accurate records of all correspondence with and from tenants.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Responded quickly to concerns regarding community from prospective and current residents.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Encouraged prospective tenants to fill out applications after property tours.
- Detailed application requirements and answered questions from prospective tenants.
- Coordinated and followed up on maintenance requests for residents.
- Marketed property to prospective tenants by giving tours and pointing out key features.
Operations Lead, 06/2018 - 11/2019
Carrier Corporation – Sylvania, OH,
Carrier Corporation – Sylvania, OH,
- Supervised production efforts and completed various quality control procedures.
- Studied all financial reports and data and improved profitability.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Assessed, optimized and elevated operations to target current and expected demands.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
- Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
- Generated reports detailing project information and predictions.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Lead team of [Number] employees in all operations including sales, service, parts and office functions.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
- Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
- Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
- Generated daily operational and sales reports for corrective action or continuous improvement.
Retail Sales Associate, 06/2016 - 06/2018
Trek Bikes – Allentown, PA,
Trek Bikes – Allentown, PA,
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Processed payments and maintained accurate drawers to meet financial targets.
- Help customers load purchased equipment when necessary.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Bagged, wrapped and packaged purchases according to customer needs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Generated brand awareness and positive product impressions to increase sales.
- Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Fostered customer retention by assessing and meeting product needs.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Assisted in ringing up sales at registers and bagging merchandise.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
- Managed cash register operations using POS system, including processing sales and returns.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Answered questions about current promotions and resolved issues according to store policies.
- Helped customers by answering questions and locating merchandise.
- Completed all assigned training to stay updated on important policies and procedures.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Education and Training
High School Diploma: , Expected in 05/2014
Home Schooled - Baytown, TX
Home Schooled - Baytown, TX
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Job Titles Held:
- Leasing Consultant
- Operations Lead
- Retail Sales Associate
Degrees
- High School Diploma
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