Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I’ve worked customer service since 2016, answering phones, organizing, worked shipment and restocking, scheduling appointments, maintenance request, entering personal and important information into the computer.

  • Organization
  • Relationship development
  • Communications
  • First Aid/CPR
  • Supervision
  • Inventory management
  • Insurance billing
  • Problem resolution
  • Process improvement
  • Project organization
  • Team management
  • Customer service
  • Business operations
  • Team building
  • Operational improvement
Leasing Consultant, 11/2019 - 07/2020
Tlr Group Tampa, FL,
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Conducted background checks on applicants.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Maintained accurate records of all correspondence with and from tenants.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Responded quickly to concerns regarding community from prospective and current residents.
  • Contacted and followed up with tenants on renewal notices.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Detailed application requirements and answered questions from prospective tenants.
  • Coordinated and followed up on maintenance requests for residents.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
Operations Lead, 06/2018 - 11/2019
Carrier Corporation Sylvania, OH,
  • Supervised production efforts and completed various quality control procedures.
  • Studied all financial reports and data and improved profitability.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Generated reports detailing project information and predictions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Lead team of [Number] employees in all operations including sales, service, parts and office functions.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
Retail Sales Associate, 06/2016 - 06/2018
Trek Bikes Allentown, PA,
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Help customers load purchased equipment when necessary.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Generated brand awareness and positive product impressions to increase sales.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Fostered customer retention by assessing and meeting product needs.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Helped customers by answering questions and locating merchandise.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Education and Training
High School Diploma: , Expected in 05/2014
Home Schooled - Baytown, TX

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School Attended

  • Home Schooled

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  • High School Diploma

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