Leasing Consultant Resume Example Winther Investment

LEASING CONSULTANT

Summary

I've worked customer service since 2016, answering phones, organizing, worked shipment and restocking, scheduling appointments, maintenance request, entering personal and important information into the computer.

Skills

Organization
Relationship development
Communications
First Aid/CPR
Supervision
Inventory management
Insurance billing
Problem resolution

Process improvement
Project organization
Team management
Customer service
Business operations
Team building
Operational improvement

Experience

Leasing Consultant | 11/2019 to 07/2020
Winther investment - Crosby , TX

Coordinated general maintenance and repairs to keep facilities operational and attractive.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Conducted background checks on applicants.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Maintained accuraterecords of all correspondence with and from tenants.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Responded quickly to concerns regarding community from prospective and current residents.
Contacted and followed up with tenants on renewal notices.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Prepared lease paperwork and obtained signatures and first payments from new residents.
Encouraged prospective tenants to fill out applications after property tours.
Detailed application requirements and answered questions from prospective tenants.
Coordinated and followed up on maintenance requests for residents.
Marketed property to prospective tenants by giving tours and pointing out key features.

Operations Lead | 06/2018 to 11/2019
Academy Sports + Outdoors - Baytown, TX

Supervised production efforts and completed various quality control procedures.
Studied all financial reports and data and improved profitability.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Assessed, optimized and elevated operations to target current and expected demands.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
Assessed team proficiencies, identifying and targeting areas for improvement.
Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
Generated reports detailing project information and predictions.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Lead team of [Number] employees in all operations including sales, service, parts and office functions.
Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Generated daily operational and sales reports for corrective action or continuous improvement.

Retail Sales Associate | 06/2016 to 06/2018
Cato Fashions - Baytown, TX

Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Processed payments and maintained accurate drawers to meet financial targets.
Help customers load purchased equipment when necessary.
Initiated friendly conversation with each customer to determine level of assistance required.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Bagged, wrapped and packaged purchases according to customer needs.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Built customer loyalty by engaging with and identifying product needs of customers.
Generated brand awareness and positive product impressions to increase sales.
Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
Engaged shoppers, providing assistance and information on merchandise and product features.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Drove sales by effectively upselling and cross-selling products to maximize profitability.
Fostered customer retention by assessing and meeting product needs.
Drove sales by successfully employing strategies such as upselling and cross-selling.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Assisted in ringing up sales at registers and bagging merchandise.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Managed cash register operations using POS system, including processing sales and returns.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Answered questions about current promotions and resolved issues according to store policies.
Helped customers by answering questions and locating merchandise.
Completed all assigned training to stay updated on important policies and procedures.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.

Education and Training

Home Schooled - Baytown, TX

High School Diploma

05/2014

Resume Overview

Companies Worked For:

Winther investment
Academy Sports + Outdoors
Cato Fashions

School Attended

Home Schooled

Job Titles Held:

Leasing Consultant
Operations Lead
Retail Sales Associate

Degrees

High School Diploma

Leasing Consultant Resume Example

Resume Score: 80%

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