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Leasing Consultant Resume Example

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LEASING CONSULTANT
Summary

Deadline-oriented Leasing Consultant offering well-developed skills in customer service, telephone etiquette and excelling in fast-paced office environments. Enthusiastic about interacting with people of all ages and personalities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Business partnerships
  • Background checks
  • Sales and marketing aptitude
  • Issue escalation
  • Corporate policies and procedures
  • Application processing
  • Record keeping
  • Lease file audits
  • Customer service
  • Sales strategies
  • Excel spreadsheets
  • Coordinating program activities
  • Data entry documentation
  • Meeting planning
  • Managing office supplies
  • Recordkeeping and bookkeeping
  • Advanced MS Office Suite knowledge
  • Time management
  • Payment collecting
  • Coordinating paperwork
  • Excellent communication skills
  • Customer relationships
  • POS systems
  • Payment processing
  • Issue resolution
  • Cash management
Experience
04/2020 - CurrentPalladium Real Estate ServicesAuburn, WA
Leasing Consultant
  • Conducted background checks on applicants.
  • Maintained accurate records of all correspondence with and from tenants.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Received rent payments and tracked these transactions in Yardi.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Coordinated and followed up on maintenance requests for residents.
  • Tracked all leads using Knock and followed up with interested parties within 24 hours.
  • Contacted and followed up with tenants on renewal notices.
09/2018 - CurrentBig Apple DinerBremerton, WA
Cashier/Server
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Assisted customers by answering questions and fulfilling requests.
02/2014 - 11/2016Big Fish CreativeTamuning, GU
Administrative Assistant
  • Planned and executed corporate meetings, lunches and special events for groups of 10+ employees.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Coordinated large-scale events and department activities, including venue acquisition, catering service and guest list development.
  • Scheduled and coordinated meetings and calendars of high-level decision-makers.
  • Managed phone calls from clients and provided informative answers to questions.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Sorted incoming mail and directed to correct personnel each day.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Scheduled appointments based on Managing Director's availability and established load parameters.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Answered and directed incoming calls using multi-line telephone system.
02/2014 - 11/2016Big Fish CreativeTamuning, GU
Junior Account Manager
  • Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
  • Worked closely with clients and the creative team to design effective promotions to meet customer needs and exceed goals.
  • Maintained account information accuracy by communicating frequently with clients.
  • Helped local clients expand business operations through targeted advertising. Worked with designers and production staff to create high-quality and brand- specific ads.
  • Collected performance data on each promotion to better plan future events.
  • Collaborated with client to determine company goals and translate goals to individual clients needs.
  • Developed social media campaigns to maximize sales of newly released product or service.
  • Increased client revenue by creating effective advertising campaigns.
  • Developed relationships with clients and provided individualized customer service to maintain longevity of accounts.
Education and Training
05/2011Mangilao, GU
High School DiplomaGeorge Washington High School
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Resume Overview

Companies Worked For:

  • Palladium Real Estate Services
  • Big Apple Diner
  • Big Fish Creative

School Attended

  • George Washington High School

Job Titles Held:

  • Leasing Consultant
  • Cashier/Server
  • Administrative Assistant
  • Junior Account Manager

Degrees

  • High School Diploma

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