, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated Property management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Lease oversight
Business processes and procedures
Local market conditions
Fair housing policies
Prospecting assistance
Property tours and inspections
Property Management
New Construction
Marketing and advertising
Contract Negotiation
Staff Management
Administrative support
Relationship building and retention
Lease writing
Leasing and sales
Sales Goals
Budgeting
Prospecting Clients
Work History
07/2019 to CurrentLeasing ConsultantBh Management | Euless, TX,
Work full time but split my time between two properties.
Verified tenant incomes and other information before accepting lease applications.
Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
Collected monthly rent payments and other fees, always properly recording and processing money.
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Greeted clients, showed apartments, and prepared leases.
Collected rent and tracked resident payments and information in computer system.
Escalated major issues to property manager for immediate remediation.
Distributed and followed up on tenant renewal notices.
Held high approval rating and maintained customer loyalty with top-notch service.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Responded to requests and scheduled appointments for property showings.
08/2018 to 07/2019Cashier Mccoy's Building Supply | Roswell, NM,
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Monitored self-checkout systems and provided assistance or intervention where required.
Worked flexible schedule and extra shifts to meet business needs.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Maintained cash drawer.
Reviewed weekly sales ads and monitored price changes.
Greeted over thousands of patients per day.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Completed inventory counts and ordered merchandise.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Checked identification for proof-of-age for alcohol and tobacco sales.
Worked closely with shift manager to solve problems and handle customer concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Collected and authorized payments of guests.
Solicited customers to purchase loyalty and item protection plans.
Used POS system to enter orders, process payments and issue receipts.
Performed cash, card and check transactions to complete customer purchases.
Learned bakery department, flower department, produce department and management positions and provided backup at key times.
Operated cash register to record transactions accurately and efficiently.
Conducted inventory counts by adding each item in stock and documenting.
Set up new sales displays each night.
Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Maintained current knowledge of store promotions and highlighted sales to customers.
06/2017 to 08/2018BaristaBelmond Ltd | Charleston, SC,
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Maintained supply levels in counter and customer areas to meet typical demands.
Recommended products based on solid understanding of individual customer needs and preferences.
Constantly expanded personal knowledge of coffee styles and varieties.
Developed and demonstrated skillful and creative latte art to engage customers.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Maintained regular and consistent attendance and punctuality.
Engendered customer loyalty by remembering personal preferences and allergy information.
Trained new employees in groups and in one-on-one scenarios.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Complied with standards for merchandising, stocking and storing product.
Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Educated coworkers and customers about new products.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Upsold specialty items with beverages, increasing store sales.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Set and achieved goals for professional development and advancement.
Cleaned counters, machines, utensils and seating areas daily.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Prioritized drink requests while managing interruptions.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Cultivated to recall customers' names and address each by name.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Controlled line and crowd with quick, efficient service.
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