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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.

Skills
  • Background checks
  • Sales and marketing aptitude
  • Business partnerships
  • Property tours
  • Customer service
  • Application processing
  • Property amenities
  • Contract negotiation
  • Sales strategies
  • Recordkeeping
Experience
10/2019 to Current
Leasing Consultant Bh Management Humble, TX,
  • Experienced in leasing luxury apartments,
  • Checked rental eligibility by following verification process.
  • Collected monthly payments from residents and co-payments
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Maintained accurate records of all correspondence with and from tenants.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Conducted background checks on applicants.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
07/2019 to 10/2020
Dispensary Assistant The Del Monte Lodge Pittsford, NY,
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
  • Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Earned reputation for good attendance and hard work.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
05/2018 to 05/2019
Front Desk Clerk Alight Oklahoma City, OK,
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Addressed and welcomed guests to business per day, improving overall customer service and engagement.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Upsold packages and additional services to customers to drive business revenue.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Cleaned salon and all tanning equipment/beds
06/2014 to 10/2017
Receptionist Forty Creek Construction City, STATE,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for the company
  • Entered data in software to keep records of information.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
  • Responded to customer concerns and issues.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
Education and Training
Expected in 05/2017
High School Diploma:
Westmoore High School - Oklahoma City, OK
GPA:

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Resume Overview

School Attended

  • Westmoore High School

Job Titles Held:

  • Leasing Consultant
  • Dispensary Assistant
  • Front Desk Clerk
  • Receptionist

Degrees

  • High School Diploma

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