Leasing Consultant Resume Example
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LEASING CONSULTANT
Professional Summary
Industrious leasing consultant offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.
Work History
Lyon Living - Leasing ConsultantNewport Beach , CA04/2019 - Current
- Collected rent and tracked resident payments and information in Appfolio and Entrata.
- Marketed property to local businesses through collateral, Craigslist, Facebook Marketplace emails and phone calls.
- Administered operations to handle needs of more than 800 tenants across 236 property units.
- Validated rental eligibility by using Appfolio and Entrata verification process.
- Processed all renewal offers and finalized leases.
- Conducted monthly newsletter
- Assisted with renewal and/or random unit inspections
- Held high approval rating and percentage of customer loyalty.
- Boosted occupancy 40% by leveraging market knowledge and successful promotional strategies. Highest leasing rates in management region.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept meticulous records of all correspondence between management and tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners and other renovation i services.
- Verified tenant incomes and other information before accepting lease applications, working closely with the property manager to maintain accuracy.
- Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
- Responsible for all management to resident communications.
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for over 10 property showings weekly.
- Marketed property to local businesses through collateral, emails and phone calls.
- Distributed and followed up on tenant renewal notices.
- Kept meticulous records of all correspondence between management and tenants.
- Created monthly newsletter and orchestrated monthly community socials.
Nolan Real Estate - Assistant Property ManagerKingwood , TX06/2010 - 02/2016
- Oversaw monthly collections of over $300,000 in funds, maintaining high payment rates by building positive relationships with tenants.
- Assisted with renewal inspections
- Processed renewal offers
- Longest 0 delinquency in management region
- Escalated any major issues to property manager for immediate remediation.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Developed policies and procedures for effective property management.
- Processed security deposit refunds.
- Collected rental payments and move in costs
- Reviewed all screenings and assisted with approvals/denials
- Kept accurate records of all resident and tenant correspondence.
- Ensured common areas were kept clean, neat and free of debris.
Steven Madden, Ltd. - Store ManagerBloomington , MN01/2004 - 05/2010
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Completed weekly and monthly performance logs for 6+ employees.
- Oversaw, trained and encouraged 6+ sales associates, promoting culture of efficiency and performance, found interesting ways to connect with our tourist clientele.
- Created work schedules according to sales volume and number of employees contingent on the season average sales.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Monitored all inventory control.
- Best consecutive inventory in region. Less than 2% loss over 4 years.
Skills
- Administrative support
- Marketing and advertising
- Training and development
- Relationship building and retention
- Telephone and email etiquette
- Property management
- Leasing and sales
- Database Management
- Application verification
- Payment Processing
- Lease writing
- Multi-line phone talent
- Proficient with Onesite, Appfolio, Resident Manager, Bluemoon and Entrata
Education
06/2007Fort Lauderdale High SchoolCity, StateHigh School Diploma: Accounting
Expected in 08/2023Keizer UniversityCity, StateAssociate of Arts And Sciences: Sports Medicine
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Resume Overview
School Attended
- Fort Lauderdale High School
- Keizer University
Job Titles Held:
- Leasing Consultant
- Assistant Property Manager
- Store Manager
Degrees
- High School Diploma : Accounting
Associate of Arts And Sciences : Sports Medicine
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