Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for private enterprises. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

  • Customer service
  • Record keeping
  • Issue escalation
  • Client relationship management
  • Sensitive material handling
  • Microsoft
  • Data entry documentation
  • Inventory systems
  • Database organization
  • Scheduling and calendar management
  • Administrative support
  • Office equipment operations
  • Leadership and workforce development
  • Onboarding and orientation
  • Employee development strategies
07/2020 to Current
Leasing Consultant National Church Residences Bogalusa, LA,
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Rendered information to callers and drafted office emails.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments.
  • Received rent payments and tracked these transactions in Buildium Software.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Maintained accurate records of all correspondence with and from tenants.
  • Conducted background checks on applicants.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
02/2018 to 10/2019
Administrative Assistant Merakey Oceana, VA,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
04/2016 to 01/2017
Employee Trainer-Food Service The Walt Disney Company - Walt Disney World City, STATE,
  • Developed curricula, instructions, documentation and written tests for safety training courses.
  • Trained and mentored 30 new personnel hired to fulfill various roles.
  • Escorted inspectors and answered questions about facility safety operations.
  • Created and oversaw the first Safety Location Team, resulting in a reduced number of preventable, on-the-job injuries.
  • Evaluated employee performance and training progress to determine additional training needs.
  • Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Ensured safe food preparation through TPHC protocol, active personal hygiene and separation of food preparation to limit cross contamination.
  • Safely operated heavy machinery such as: garbage compactors, cardboard balers, dish-washing machinery and ovens.
  • Operated a cash register and handled cash transactions.
Education and Training
Expected in 06/2014
High School Diploma: Biology
Princeton Senior High School - Princeton, WV,
  • GPA: 3.8, Dean's List
  • Awarded Honors in English, Music, and History. Advanced Placement coursework in History, English, Biology, and Trigonometry.
  • Continuing education in Applied Ecology at Concord University
Activities and Honors

Achieved the Quarterly Award from The Walt Disney Company for practicing safety procedures consistently, showing efficiency in all aspects of work and providing excellent guest service.

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Resume Overview

School Attended

  • Princeton Senior High School

Job Titles Held:

  • Leasing Consultant
  • Administrative Assistant
  • Employee Trainer-Food Service


  • High School Diploma

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