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Leasing Consultant Resume Example

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LEASING CONSULTANT
Professional Summary

Energetic Leasing Consultant offering wealth of experience in conducting property tours and launching effective marketing initiatives. Clear knowledge of federal fair housing laws and Section 8 regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints. I'm an Entry-level Leasing Consultant with outstanding knowledge of leasing, maintenance calls, and inspections. Brings strong skill set and forward-thinking nature to short-term rental and property management markets. Organized and dedicated to property success.

Personable Catering Coordinator skilled in managing large and small-scale events to exceed client expectations. Independently monitors catering functions and utilizes tools and systems effectively. Consistently displays strong commitment to excellent customer service and food quality to create memorable client experiences.

Work History
Company Name - Leasing ConsultantCity, State10/2020 - 03/2021
  • Kept meticulous records of all correspondence between management and tenants.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Distributed and followed up on tenant renewal notices.
  • Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners and painting services.
  • Administered operations to handle needs of more than 300 tenants across 364 property units.
  • Collected rent and tracked resident payments and information in Yardi.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Responded to requests and scheduled appointments for over 100 apartment property showings over half a year.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Performed background checks on over 100 apartment applicants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
  • Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
  • Invited prospects to fill out application upon completion of property tour.
  • Contracted maintenance workers based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction.
  • Verified tenant incomes and other information before accepting lease applications, working closely with the Property Manager to maintain accuracy.
Company Name - Seasonal Welcome Coordinator/ Leasing SpecialistCity, State05/2020 - 03/2021
  • Regularly inspected curb appeal of facilities to keep property great shape.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Set appointment times for individuals to tour facilities and see available units.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Kept meticulous records of all correspondence between management and tenants.
  • Pleasantly greeted visitors to office, asked questions and offered assistance.
  • Created proposals, lease offers, and documents for incoming and current tenancies.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Collected, completed and processed lease applications.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Escalated any major issues to property manager for immediate remediation.
  • Kept accurate records of all resident and tenant correspondence.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
Company Name - Catering/GSR/DRL/EXPO/BOH/FOHCity, State09/2019 - 03/2021
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
  • Cleared dishes and glassware quickly following each course.
  • Arranged linens and table settings according to seating plan and event theme.
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Created catering menu based upon client specifications, event type, dietary needs and budget.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Adhered to company quality constraints and industry best practices for guest satisfaction.
  • Served appetizers, entrees and refilled beverages for events up to 200 guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Encouraged preparation of all product according to recipe and in compliance with allergen and sanitation standards.
  • Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Company Name - Cashier/BOH/Drive Through City, State05/2018 - 08/2019
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Demonstrated outgoing and friendly behavior, positive attitude and ability to interact well with staff and customers.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Balanced cash drawer at beginning and close of shift.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Interacted professionally through clear communication with all customers to promote positive patron experiences.
  • Set up new sales displays each Timeframe.
  • Used POS system to enter orders, process payments, and issue receipts.
Skills
  • Prospecting Clients
  • Appointment Setting
  • Product Knowledge
  • Fair housing policies
  • Leasing and sales
  • Telephone and email etiquette
  • Application verification
  • Maintenance requests
  • Training and mentoring
  • Property Inspections
  • Lease oversight
  • Sales
  • Property tours and inspections
  • Food Storage Protocol
  • Food Preparation
  • Scheduling
  • Cash Handling
  • Cleaning
  • Food Delivery
  • Food Safety
  • Packaging
  • Safe food handling
  • Good listening skills
  • Computer proficiency
  • Proficient hearing
  • Proficient vision
  • Food preservation and storage methods
Education
05/2019
Windham High School
City
High School Degree: General Education
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Resume Overview

School Attended

  • Windham High School

Job Titles Held:

  • Leasing Consultant
  • Seasonal Welcome Coordinator/ Leasing Specialist
  • Catering/GSR/DRL/EXPO/BOH/FOH
  • Cashier/BOH/Drive Through

Degrees

  • High School Degree : General Education

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