leasing consultant resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Career Focus
To find a rewarding career within the Property Management and Leasing industries; to further develop within, while bringing my current knowledge to further assist and support the internal and external customers which will enable me to use my strong organizational skills, educational background, and ability to work well with people as well as project management, and staff recruitment and retention.
Professional Experience
03/2015 to CurrentLeasing ConsultantGeneral Investment & Development Companies | San Francisco, CA,
Assist property manager with 400 unit daily leasing tasks, showing units of pre-leasing and building pre-lease files.
marketing online to gather new prospects, creating guest-cards, data entry into Yardi.
Daily pricing based of LRO - Rainmaker and weekly market survey calls.
Weekly renewal letters and renewal leases with residents along with signing leases and renewal leases.
Work-order entry, Key cutting and key assignments for vendor keys.
Rental Insurance approval and review for Risk Management approval.
Monthly assistants in rental payment posting.
Package assistance holding program for residents, released upon valid ID.
Issued, signed and delivered lease violation letters.
Document scanning from leasing file into Yardi per lease for each resident.
Assisted property manager with daily tasks as needed to ensure my knowledge of property management was up to date and ready to manage a property when an prospective offer came along.
Communicated between vendors and PM for PO# requests and costs for accounts payable.
02/2013 to PresentED - Admission Specialist IIIAdvance Auto Parts | Lapeer, MI,
Registration of Out-patient ER services.
Ensure correct patient data such as name verification, phone numbers, addresses, contacts and insurance coding.
Provided HIPAA & EMTALA compliance throughout ED Admissions Department.
Collect Co-Payments during patients visit.
Patient Admissions from ED to other areas of hospital including out-patient service registrations and admissions.
Surgery, Labs, Labor and Radiology admissions and registration.
Assisted Team Leader with month team meeting agendas.
Patient education of admissions, registration and patient responsibility.
Pre-triage registration, patient information updating and patient consent as well as ensuring all required patient forms signed and scanned into the System.
Utilization of T-Systems, Net-Access, COPE and Siemens Solutions for medical documentation and scanning.
Patient education of insurances, as well as insurance coding, and insurance validation and verification.
Medicare and Medicaid / Hoosier-Health Wise health verification and coding.
02/2012 to 01/1Client Assistance Analyst / Data AnalystCOMPUCOM Inc | City, STATE,
Computer/IT Services Provide Data Reports and Support Queue Management to our 3rd party client GE.
Provide daily reporting of account metrics such as productivity, Service Level and staffing needs.
Maintain the TSG GE Support queue, assign out queue tickets, approve and review escalated support requests.
Audit reporting issues and infractions on data being reported including raw data and adjusted.
04/2010 to 2012Call Center ManagerACS | City, STATE,
Provided Call Center Management for Third party Client Sam's Club.
Project Supervisor for ACS - A Xerox Company in San Antonio Texas for third party contracts.
Supervised customer service agents which include the Sam's Club Returns and Shipping Department, Online E-commerce order fulfillments and Online Auctions support.
Managing, trained and supported the Sam's Club Online Floral Orders and Sam's Club Photo Support sites, member service cash handling for at window payments and credit line payments.
03/2007 to 05/2010Project Manager / Workforce SupportInsight Communications | City, STATE,
Managed the Insight Communications T2 HSI (High Speed Internet) Support as well as the Telephony and Cable Support Teams on 2nd shift.
Assist customers with detailed billing support and payments.
Provide support of Cable, Internet and Phone support issue tickets.
Ensured resolution of support tickets for escalated customer service issues.
Provided sales & support of product upgrades and data requests.
Provided assisted CSR support on behalf of team management.
Maintained quality customer service and support for both Insights customers and team members.
Advanced from general customer service and support to Floor Lead & Escalation Management Team.
Provided schedule adjustment, Vacation and call forecast Reporting, Building data reports through Excel and monitoring of RTA (Real Time Adherence), e-schedule, aspect, (other software include: Live Data + Web-based & In-house Call Center Tools for both inbound and outbound callers stats and matrix) reporting.
09/2004 to 02/2007Warehouse Logistical SupervisorUPS Supply Chain Solutions | City, STATE,
Analyze problems that arise with freight shipments and develop alternative cost effective solutions for both 3D Systems & Getronics.
Data Entry of Inbound shipments for Getronics along with UPS large and small freight processing.
Provided exceptional customer service satisfaction and resolutions with Getronics and 3D systems in a timely manor.
Provided freight pickup information for internal and external clients.
Maintained professional communications with 3rd party carriers.
Education
Expected in July 2008 to to Associate Degree | Business Management Studies Computer ScienceUniversity Of Kentucky, Lexington, KYGPA: Business Management Studies Computer Science
Expected in to to | Poca High School, Poca, WVGPA:
Expected in to to | General High School, , GPA: Studies included expected courses of advanced Business Management studies.
Certifications
Yardi: Intermediate
BlueMoon: Intermediate
LRO-RainMaker: Intermediate
Texas / Kentucky Fair-Housing: Intermediate
TAA & KAA: Intermediate
MS Windows: Advanced
Microsoft Office Excel: Intermediate
Project Management: Advanced
Management: Intermediate
Call Center Management:
Advanced Help Desk & Desktop Support: Intermediate
Data Entry: Intermediate
Hospital Admissions: Advance ED
(ER) Registration: Advance
HIPPA / EMTALA Compliance: Advance
PHI Compliance: Advance
Insurance Coding / Billing: Advance
Skills
Accounts payable, Audit reporting, Business Management, Call Center, cash handling, contracts, credit, customer service, Data Entry, documentation, Phone support, Help Desk, Insurance, Team Leader, letters, Managing, marketing, Access, Excel, Microsoft Office, window, MS Windows, order entry, policies, Yardi Coding, Project Management, property management, Quality, Radiology, BlueMoon, reporting, Risk Management, PayScan.
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