Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Skills
Record keeping
Multi-family property management
Sales and marketing
Commercial property
Microsoft Office
Knowledge of leasing and market conditions
Fair housing mandates
Event planning
Lease file audits
Background checks
Application processing
Mail management
Strong problem solver
Self-starter
Strong interpersonal skills
Time management
Dedicated team player
Sales expertise
Office equipment proficiency
Customer relations
Call center experience
Microsoft Office expertise
Experience
03/XXX0 to 02/XXX1
Leasing ConsultantGeneral Investment & Development Companies – Aurora, CO,
Oversaw daily operations, maintenance and administration of various properties.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Coordinated and followed up on maintenance requests for residents.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Marketed property to prospective tenants by giving tours and pointing out key features.
Contacted and followed up with tenants on renewal notices.
Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
Escalated critical issues to property manager to deliver immediate resolution.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Maintained accurate records of all correspondence with and from tenants.
Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Responded quickly to concerns regarding community from prospective and current residents.
Encouraged prospective tenants to fill out applications after property tours.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Prepared lease paperwork and obtained signatures and first payments from new residents.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
04/XXX0 to 08/XXX0
EnumeratorAccessible Space, Inc. – Grand Rapids, MN,
Compiled and reviewed team questionnaire submissions for completeness and accuracy at end of each day, marking incomplete or problematic surveys for further evaluation.
Addressed non-responsive initial interviews by informing census interviewees on importance of rights of participation.
Conducted exit interviews to obtain feedback used to drive procedural improvements and verified all closing paperwork.
Returned to houses to obtain additional information or resolve survey issues, politely expressing appreciation for cooperation.
Provided assistance to non-English speakers in translating census materials, verifying comprehension.
Contacted assigned citizens through mail, email or phone to obtain and correct census data.
Generated accurate and complete reports and case summaries and compiled work records, including required statistics.
Delegated duties to enumerators and submitted completed assignments to management.
Double-checked team questionnaires and submissions to promote completeness and viability.
Promoted census significance and rights of participation to prospective interviewees through follow-up calls or in-person visits to address non-responsive initial interview.
Distributed assignments to enumerators and submitted completed assignments to supervisors.
Met daily with supervisor to discuss and report results.
Explained survey functions and objectives.
Instructed enumerators on efficient processes and supervised performance.
Located and approached households and requested participation in census interview, thoroughly explaining process and purpose.
Trained enumerators on most efficient processes and oversaw quality of entries.
Maintained confidentiality when addressing sensitive information with tact and diplomacy.
Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
Developed practical and comprehensive lines of questioning to encourage communication with subject of interview.
Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.
Utilized script for on-demand phone project assignment to deliver surveys to recipients.
Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
01/2019 to 02/XXX0
Office AssistantAlignstaffing – City, STATE,
Received and screened high volume of internal and external communications.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Routed agreements, contracts and invoices through signature process.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Answered approximately phone calls daily and pleasantly welcomed visitors to office.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Collected payments, issued receipts and updated accounts to reflect new balances.
Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
Conducted market surveys and industry studies to identify need and demand for new clientele.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Created PowerPoint presentations used for business development.
Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Served as central point of contact for all outside vendors needing to gain access to building.
Dispersed incoming mail to correct recipients throughout office.
Automated office operations to manage client correspondence, record tracking and data communications.
Filed and retrieved records to support business needs and boost team productivity.
Managed building access by supplying key cards to employees and visitors.
Prepared presentations and proposals, assisted in bookkeeping and produced budget reports.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
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