Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Dedicated legal office case manager, prep specialist, case readiness writer and hearing department supervisor with 10 years of experience combining management and customer service expertise in disability law and medical office billing as well as sales of services provided by a luxury living apartment property and medical billing office.
Skills
Leadership
Coordination
Complex Problem Solving
Administration and Management
Writing/English Language and Active Listening
Judgement, Critical Thinking and Decision Making
Customer and Personal Service
Sales, Leasing, Property Tours and Fair Housing Act Knowledge
Work History
Leasing Consultant, 02/2020 to 06/2020 General Investment & Development Companies – Broomfield, CO,
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Performed background checks for apartment applicants.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Validated rental eligibility by using Indiana Investment's verification process.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Boosted occupancy from 85% to 95% by leveraging market knowledge and successful promotional strategies.
Compiled maintenance and repair requests for submission to the maintenance department and reached out to local contractors for bid proposals.
Responded to requests and scheduled appointments.
Collected monthly rent payments and other fees, always properly recording and processing money.
Maintained long-term relationships with property owners and [Type] professionals to provide best-in-class leasing consultation.
Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
Escalated any major issues to property manager for immediate remediation.
Invited prospects to fill out application upon completion of property tour.
Contracted maintenance workers based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction.
Case Readiness Writer/Hearing Dpt. Manager, 09/2010 to 02/2020 Ryman Healthcare – Melbourne, FL,
Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
Prepared interrogatories, requests for admissions, requests for production of documents and requests for examination or inspection.
Organized key evidence exhibits to prepare for trials.
Supported partners and associates in areas of appellate and complex commercial litigation.
Completed document revisions and court document filings.
Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal.
Managed all administrative tasks for firm partners and associates.
Performed administrative tasks, including revising and finalizing letters, briefs and memos.
Produced legal documents such as briefs, pleadings and appeals.
Researched statutes, decisions, legal articles and codes.
Assisted partners by maintaining and growing firm's local presence within community.
Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Interviewed and prepared intake sheets for clients in English.
Managed accounts and client records of clients, observing confidentiality and extreme discretion.
Completed electronic filings and managed all firm administrative matters.
Developed positive working relationship with courts, clients, law enforcement members and attorneys.
Drafted correspondence and documentation and disseminated materials to appropriate parties.
Contacted clients to schedule appointments and discuss progress of cases.
Adhered to privacy laws to avert possible information breaches and protect client data.
Answered telephone and coordinated meetings and conferences.
Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Introduced team contests and goals to enhance productivity and improve employee morale.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
Assistant Office Manager, 07/2008 to 04/2010 Medical Office Management – City, STATE,
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Optimized office schedule to balance team workloads, group productivity and financial targets.
Produced highly accurate internal and external letters and memoranda.
Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Created new standard operating procedures improving billing accuracy and cash flow.
Reviewed billing problems, researched issues and resolved concerns.
Trained and mentored staff on procedures, compliance requirements and collections techniques.
Implemented diverse marketing and promotional strategies to enhance brand performance in target markets.
Prepared and delivered product presentations and answered questions about medical billing services.
Grew account base by delivering high-impact product presentations to medical specialists.
Penetrated new territories, successfully establishing relationships with new accounts.
Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
Worked with customers and collections representatives to monitor documentation, reduce customer disputes and collect invoices in timely fashion.
Scheduled employees to provide full coverage of incoming and outgoing calls.
Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Education
Associate of Science: Medical Assisting, Expected in 05/2006 Ivy Tech Community Colllege - Terre Haute, Indiana, GPA:
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