Leasing Consultant Resume Example
Seeking to work for your company, where I know my 8+ years of customer service, sales experience and eye for detail will be fully utilized, while allowing for advancement…
Results-focused! Quality-Driven! My long term experience in the customer service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted a plethora of customers in various settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.
Retreat At Cypress Station
(Class A - 296 Units 120 Leases, Closing Ratio: 39.49%)
Highest closing ration In Besyata Investment portfolio 2012
Stoneleigh Cypress Station
(Class A – 228 Units 131 Leases, Closing Ratio: 49.08%)
Ranked best leasing consultant in NOIPM 2014
- Community Leasing and Administration - Greeted prospects and qualified by covering all criteria, toured community and target apartment/model, processed applications for approval, typed leases and completed appropriate paperwork accurately and on a timely basis, secured new residents signature(s) on appropriate paperwork prior to move-in, assisted in monitoring renewals, distributed and followed-up on renewal notices, distributed all company or community-issued notices, and maintained accurate monthly commission sheets on leases and renewals for bonus purposes.
- Resident Relations - Receive all telephone calls and in-person visits; ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis, Assist in planning resident functions.
- i.e., parties, contests, etc.).
- Attend functions and participate as host for any functions as directed by the Community Manager, and enforce policies of the community.
- Community Marketing - Participate in outreach marketing activities on a regular basis to obtain traffic, advised residents of referral concessions.
- Assist in placing, removing/updating banners, balloons, signs, flags, etc.
- Distribute newsletters, pamphlets, flyers, etc.
- Assist in obtaining marketing information.
- Review market survey/analysis on a continual basis to generate ideas and formulate plans.
- Leasing all vacant apartments and pre-leasing those which will be available in the future.
- Monitoring the traffic and establishing a waiting list for vacancies.
- Scheduling appointments with prospective residents.
- Inspecting the condition of the community.
- Inspected the model and vacant apartment homes.
- Properly recording all marketing data as required by company policies.
- Correctly executed all leasing paperwork including: Lease agreement, Application for rental, Move-in inventory and condition report, Pet agreement, Lease processing checklist, Traffic reports, and any other standard company lease paperwork.
- Collecting the security deposit, rent and all other monies due when a resident moves into the apartment community.
- Established positive resident relations.
- Responsible for the oversight of 55-115 Service Center Specialists across multiple client groups.
- Promoted to assistant manager within six months.
- Observed participant contacts and evaluated CSR's using established standards and client specific expectations by performing two to four monitors and associated evaluations each month depending on contractual obligations.
- Provided continual communication associated with quality performance at the CSR level to respective Team Managers; delivering coaching and development techniques.
- Notified respective management and trainers of any persistent problems associated with individual performance or procedures that required coaching.
- Scheduled work to ensure accurate phone coverage, monitored priority of calls and escalated calls to assure resolution of problems.
Boys & Girls Clubs of America
- Consulted with clients and sponsors to determine objectives and requirements for; meetings, community functions, and conventions.
- Monitored event activities to ensure compliance with applicable regulations and resolution of problems, all the while insuring participant satisfaction.
- Organized registration of event participants.
- Designed and implemented efforts to publicize events and promote sponsorships which led to doubled enrollment by my third year!.
- Closing ratio
- Accepting of all coaching
- Photographic memory of inventory as well as marketing materials
- Excel, Outlook, PowerPoint, Word
- Impeccable phone skills
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Resume Overview
School Attended
- Prairie View A&M University
- Wharton County Junior College
Job Titles Held:
- Leasing Consultant
- Quality Assurance Analyst/Assistant Manager
Degrees
- Music Education Present
Associate of Science : Computer Information Technology 2008
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