A highly qualified Business Manager with more than 8 years in business administration, process improvement and leadership resulting in consistent high performance from direct reports. Multiple promotions over the last 7 years with SymQuest Group, Inc. Results focused with a proven ability to enhance functional processes that are aligned with business initiatives and organizational goals. Talent for proactively identifying and resolving problems, delivering outstanding internal and external customer service, along with maximizing quality assurance and satisfaction. A proven leader in management and business services with experience in building and developing effective teams.
SymQuest Group, Inc. a Konica Minolta CompanyLeasing and Sales Support Manager
Responsible for managing a team of 2 Leasing/Credit Administrators, 4 Sales Support Administrators and 1 Project Coordinator.
Responsible for ensuring high quality Customer Service for all internal and external customers.
Successfully manage a team who is executing administrative duties involved in installation and billing daily for a multi-million dollar company.
Actively manages a $30 million dollar lease portfolio.
Measuring key performance measurements for the team monthly include: maximizing billing, minimizing credits due to errors, maximizing lease commission from our vendors, and maximizing use of all truck and connectivity resources to ensure a full delivery calendar.
Regular work on creating efficiencies and process improvements for the team and others by leveraging technology including overseeing the development of a new Sales Quoting Tool to increase sales quoting efficiencies along with preparing all necessary paperwork for implementation of each sale.
Promote ongoing cross training for all team members on a monthly basis to ensure full cross functional experts in all team functions and enable balanced workloads through daily team meetings, individual monthly goal meetings and annual mutual evaluations with all team members.
Responsible for management level reporting on a monthly and quarterly basis to generate team incentives, lease finance tracking, management meeting presentations and Sales commission processing.
Continued review of lease vendor performance and work with leasing contacts to ensure they meet the high standards of the SymQuest Group.
Regular review of potential new lease vendors and their offerings.
Regular on-site visits with SymQuest's largest clients to ensure continued high-level customer service.
SymQuest Group, IncSenior Lease Administrator
Worked as one of 3 team members in the Lease Credit section of the Sales Administration team.
Primary contact for tasks including but not limited to: In-house credit approvals, lease approvals, lease buyouts, lease invoice inquiries, lease processing and final sign off's on all leasing deals.
Back-up for reconciliation of service monies billed through US Bancorp.
Worked directly with sales representatives in all branch locations as well as many other SymQuest teams, and directly with clients as well as with leasing vendors for many types of inquiries as they arose.
Main focus was to keep the company aging report under the industry standard of 10% for all accounts over 60 days past due.
Consistently maintained the aging around 3%.
Was responsible for all collections calls to delinquent accounts, auditing of all invoices before mailing, reviewing customer questions regarding billing and credits, as well as application of all payments made to the company.
Was responsible for creating reports for management review of delinquent accounts and participated in the annual financial audit.
Created process documents and facilitated training sessions for individuals using collections related functions of Great Plains.
Champlain CollegeBachelor of Science: International BusinessEmphasis in: Small Business Management, Global Logistics & Finance
Technical Skills and Qualifications
Extensive Knowledge of Microsoft Office Suite: Word, Excel, Powerpoint, Outlook, and Access. In Depth Knowledge of other business systems including by not limited to: Metrix, Great Plains, OneNote and internal SymQuest systems L'Oynx, SymQuote and Oynx. In depth office equipment leasing knowledge Significant knowledge of Business Planning, Delivery Coordination and Billing Systems Management Training - Over 120 hours of Riordan & Associate and other Management Training sessions within SymQuest including: BAI Security Awareness, Collections Law, Peter Post Business Etiquette and Human Resources training.