Energetic Leasing Agent offering wealth of experience in conducting property tours and launching effective marketing initiatives. Clear knowledge of federal fair housing laws. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Issues lease violations and monitors curb appeal for residents at the assigned developments as directed by the Property Manager.
Answer over 60 calls per day, along with text messages and emails from residents on a daily basis.
Addresses client needs, eligibility, in compliance with Fair Housing Laws and Resident Selection Plan.
Tours apartments with clients; discuss all benefits of the apartment community and each apartment shown.
Increased occupancy over 50% in the first 2 months.
Explains to the client in detail the application procedures and lease contract.
Assures application is processed in a timely manner through the property supported database.
Type leases, enter leasing and traffic information on logs. Type weekly, monthly and-or special reports as designated by Assistant Community Manager or Community Manager.
Receives deposit and rent money, record appropriately. Welcomes new residents. Assist as necessary to ensure a smooth move-in.
Adheres to all policies and procedures, as well as the names and locations of other SAHA Non Profit communities.
Knowledge of the Income Based Program with HUD, rules and regulations of such program.
Completes all requests from residents using proper forms and-or software.
Communicates clearly to the maintenance staff regarding duties and responsibilities.
Acknowledges and assists residents with a positive and friendly tone.
Assist in paperwork, touring property, vacancy issues, and policy compliance.
Assumes responsibilities of the Community-Assistant Manager in their absence.
Maintains a professional attitude and appearance at all times. Other duties as assigned.
Assistant Community Manager, 04/2018 - 08/2019 Midpen Housing Corporation – Half Moon Bay, CA,
Supervise employees to ensure company is represented well Assign tasks to employees to keep business running smoothly.
Create working schedule so employees know when they have to work
Recruit, interview and train new employees by focusing on necessary skills for the job.
Assist customers if they have concerns, questions or complaints to keep them happy.
Motivate employees to succeed and improve in order to bring customer service to a higher level.
Answered over 80 calls, text and emails from costumers on a daily basis.
Explore opportunities to add value to the job and recommend changes to the manager.
Assist manager as necessary Stay up-to-date on industry by reading publications, taking advantage of educational opportunities and maintaining personal networks.
Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Increased office organization by creating filing systems and managing confidential information carefully.
Worked with maintenance staff to complete timely repairs and enhancements
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Issues lease violations and monitors curb appeal for residents at the assigned developments as directed by the Property Manager.
Addresses client needs, eligibility, in compliance with Fair Housing Laws and Resident Selection Plan.
Explains to the client in detail the application procedures and lease contract.
Assures application is processed in a timely manner through the property supported database.
Type leases, enter leasing and traffic information on logs. Type weekly, monthly and-or special reports as designated by Assistant Community Manager or Community Manager.
Receives deposit and rent money, record appropriately. Welcomes new residents.
Assist as necessary to ensure a smooth move-in. Processes resident transfers.
Adheres to all policies and procedures, as well as the names and locations of other SAHA Non Profit communities.
Completes all requests from residents using proper forms and-or software.
Communicates clearly to the maintenance staff regarding duties and responsibilities.
Acknowledges and assists residents with a positive and friendly tone. Consults with Community-Assistant Manager if a policy exception is needed Aids Community-Assistant Manager as directed.
Assist in paperwork, touring property, vacancy issues, and policy compliance. Assumes responsibilities of the Community-Assistant Manager in their absence.
Maintains a professional attitude and appearance at all times. Other duties as assigned.
Education
Associate of Applied Science: Elecrtonic Engineering, Expected in 05/2002 - Hallmark University - San Antonio, TX GPA:
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