Leasing Agent Resume Example San Antonio Housing Authority

Gladis

Lopez

Professional Summary

Energetic Leasing Agent offering wealth of experience in conducting property tours and launching effective marketing initiatives. Clear knowledge of federal fair housing laws. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.

Skills

Business processes and procedures
Local market conditions
Fair housing policies
Property tours and inspections
Scheduling
Appointment Setting

Product Knowledge
Relationship building and retention
Leasing
Team Building
Staff Management

Education

Hallmark UniversitySan Antonio, TX05/2002Associate of Applied Science: Elecrtonic Engineering

Certifications

Certified Occupancy Specialist

Accomplishments

Supervised team of 12 staff members.
Resolved product issue through consumer testing.

Work History

San Antonio Housing Authority- Leasing Agent
San Antonio, TX08/2019 - Current

Issues lease violations and monitors curb appeal for residents at the assigned developments as directed by the Property Manager.
Addresses client needs, eligibility, in compliance with Fair Housing Laws and Resident Selection Plan.
Tours apartments with clients; discuss all benefits of the apartment community and each apartment shown.
Explains to the client in detail the application procedures and lease contract.
Assures application is processed in a timely manner through the property supported database.
Type leases, enter leasing and traffic information on logs. Type weekly, monthly and-or special reports as designated by Assistant Community Manager or Community Manager.
Receives deposit and rent money, record appropriately. Welcomes new residents. Assist as necessary to ensure a smooth move-in.
Adheres to all policies and procedures, as well as the names and locations of other SAHA Non Profit communities.
Completes all requests from residents using proper forms and-or software.
Communicates clearly to the maintenance staff regarding duties and responsibilities.
Acknowledges and assists residents with a positive and friendly tone.
Assist in paperwork, touring property, vacancy issues, and policy compliance.
Assumes responsibilities of the Community-Assistant Manager in their absence.
Maintains a professional attitude and appearance at all times. Other duties as assigned.

Karya Management Company- Assistant Community Manager
San Antonio, TX04/2018 - 08/2019

Supervise employees to ensure company is represented well Assign tasks to employees to keep business running smoothly.
Create working schedule so employees know when they have to work
Recruit, interview and train new employees by focusing on necessary skills for the job.
Assist customers if they have concerns, questions or complaints to keep them happy.
Motivate employees to succeed and improve in order to bring customer service to a higher level.
Explore opportunities to add value to the job and recommend changes to the manager.
Assist manager as necessary Stay up-to-date on industry by reading publications, taking advantage of educational opportunities and maintaining personal networks.
Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Increased office organization by creating filing systems and managing confidential information carefully.

San Antonio Housing Authority- Leasing Agent
San Antonio, TX09/2008 - 10/2017

Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Issues lease violations and monitors curb appeal for residents at the assigned developments as directed by the Property Manager.
Addresses client needs, eligibility, in compliance with Fair Housing Laws and Resident Selection Plan.
Explains to the client in detail the application procedures and lease contract.
Assures application is processed in a timely manner through the property supported database.
Type leases, enter leasing and traffic information on logs. Type weekly, monthly and-or special reports as designated by Assistant Community Manager or Community Manager.
Receives deposit and rent money, record appropriately. Welcomes new residents.
Assist as necessary to ensure a smooth move-in. Processes resident transfers.
Adheres to all policies and procedures, as well as the names and locations of other SAHA Non Profit communities.
Completes all requests from residents using proper forms and-or software.
Communicates clearly to the maintenance staff regarding duties and responsibilities.
Acknowledges and assists residents with a positive and friendly tone. Consults with Community-Assistant Manager if a policy exception is needed Aids Community-Assistant Manager as directed.
Assist in paperwork, touring property, vacancy issues, and policy compliance. Assumes responsibilities of the Community-Assistant Manager in their absence.
Maintains a professional attitude and appearance at all times. Other duties as assigned.

Resume Overview

Companies Worked For:

San Antonio Housing Authority
Karya Management Company

School Attended

Hallmark University

Job Titles Held:

Leasing Agent
Assistant Community Manager

Degrees

Associate of Applied Science : Elecrtonic Engineering

Leasing Agent Resume Example

Resume Score: 80%

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