LiveCareer-Resume

leasing agent resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Passionate individual with 15 years of experience in Leasing Consultant role. Enthusiastic about taking on new challenges and delivering exemplary customer service.

Skills
  • Decision Making
  • Performance Assessment
  • Sale and Rental Recordkeeping
  • Contract Negotiation
  • Client Relations
  • Supply Coordination
  • Creative and Adaptable
  • Tenant Eligibility Determination
  • Sales and Marketing
  • Team Building
  • Employee Motivation and Guidance
  • Basic Mathematics
  • Microsoft Office
  • Office Staffing
Experience
08/2019 to Current
Leasing Agent Home Encounter Independence, MO,
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted background checks on applicants.
  • Maintained accurate records of correspondence with and from tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
10/2014 to 08/2019
Housekeeping Supervisor Intercontinental Hotels Group Pittsburgh, PA,
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Operated incinerators and trash compactors to dispose of garbage.
  • Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Diminished financial discrepancies by managing payroll and bookkeeping processes.
  • Interacted pleasantly with clients and guests when performing daily duties.
09/1997 to 02/2000
Secretary's Assistant Ministry Of Culture City, STATE,
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Guided administrative and professional staff through computer and software problems.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Directed customer communication to appropriate department personnel.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Education and Training
Expected in 07/1994 to to
High School Diploma:
High School, Guiterras, Cuba - La Habana ,
GPA:
Expected in to to
: Pharmacy Thecnician
MCI Institute of Technology - West Palm Beach, FL
GPA:
Expected in 09/2014 to to
Associate of Science:
MCI Institute of Technology - West Palm Beach, FL
GPA:

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Resume Overview

School Attended

  • High School, Guiterras, Cuba
  • MCI Institute of Technology
  • MCI Institute of Technology

Job Titles Held:

  • Leasing Agent
  • Housekeeping Supervisor
  • Secretary's Assistant

Degrees

  • High School Diploma
  • Associate of Science

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