Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Fair housing policies
Business processes and procedures
Property tours and inspections
Lease oversight
Administrative support
Telephone and email etiquette
Property management
Relationship building and retention
Accounting systems and software
Loans
Compliance, banking laws and regulations
55 WPM typing speed
Cash handling expertise
Financial services
Collections
Product training
Staff Management
Staff Training
Proficient in MS Office
Marketing
Education
Shepherd High SchoolShepherd, MIExpected in 06/2003 ā āHigh School Diploma: - GPA:
Work History
Home Encounter - Leasing Agent Minneapolis, MN, 09/2018 - Current
Toured property with prospective tenants and provided information in regards to its key features.
Marketed property using digital and print advertising.
Worked with various marketing streams to ensure marketing campaigns were informative and attractive.
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Processed payments and applied to customer balances.
Used skip tracing and other techniques to locate debtors.
Initiated and attended court proceedings to collect outstanding debt.
Collected a total of $90,000 owed by past tenants in a one year period.
Started as a Customer Service Representative, and within four weeks was promoted to Branch Manager.
Protected company assets with strategic risk management approaches.
Engaged employees in business processes with positive motivational techniques.
Reviewed more than 30 financial statements per week.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Recommended loan approvals and denials based on customer loan application reviews.
Developed prospects for new loans with 50 cold calls weekly.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Maintained current knowledge of store promotions and highlighted sales to customers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Recognized and tapped talented staff to fill key positions and maximize productivity.
Used scripted conversation prompts to convey current account information and obtain payments.
Used skip tracing and other techniques to locate debtors.
Processed payments and contracts on accounts.
Initiated court proceedings to collect outstanding debt.
Served as a District Trainer and Debt Captain, which included weekly and monthly conference calls with stores, traveling to locations to reset stores according to company policy, traveling to locations to train new staff, monitor branch debt performance to ensure company policies were being utilized. Train new and current employees on CFPB laws.
Assist District Manager in researching and fixing cash discrepancies for the district.
Created weekly work schedules.
Hired and trained new employees, prepared and executed write-ups and terminations of current employees.
Silverspot Cinemas - Branch Sales and Service Representative Naples, FL, 05/2016 - 08/2016
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Scheduled appointment to resolve more complex issues.
Provided information about company products and services, and capitalized on upsell opportunities.
Accepted payments and updated accounts with latest information.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Promoted products or services to each customer to consistently achieve sales targets.
Reconciled cash drawer and resolved discrepancies.
Removed mutilated currency from circulation.
Processed various transactions such as deposits, withdrawls, transfers and check cashing.
Performed daily maintenance on ATM machines.
Cash Plus Inc. - Assistant Manager City, STATE, 07/2009 - 05/2016
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Processed applications for payday loans, including approvals and denials.
Performed various other tasks such as check cashing, debit card loading, bill payments.
Served as a Claireern Union Compliance officer
Initiated all court proceedings in regards to outstanding debt.
Counted and Balanced cash drawers and vault on a daily basis.
Trained new employees
Assisted with implementing and executing marketing plans.
Ensured all business activity was in accordance with BSA and CFPB laws.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.