Offering exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. Strong background in all aspects of customer service and support. Handled a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Personable Executive Assistant who capably maintains open lines of communication among senior executives, board members, shareholders, middle management and administrative staff. Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Office assistant offering administrative experience in both corporate and non-profit office environments. Dedicated and focused office assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Authorized to work in the US for any employer
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- Maintained rent rolls, collection accounts, and charge-offs using property management ledger system.
- Prepared & filed legal notices for Evictions, Detailed budget reports, Resident correspondence.
- Responsible for accuracy of all prepared Leases.
- Followed & PractIced Housing Laws.
- Interviewed & qualified the eligibility of applicants, processing applications and verifying references & income, adhering to company policies.
- Coordinated tenant move-ins, move-outs, walk-through of spaces.
- Received tenant maintenance service requests and processed work orders.
- Inspect and prepared all make ready units for final move in approvals.
- Completed all monthly marketing Plans.
- Rained new and current Bonaventure staff with leasing techniques and closing strategies.
- Inspect and prepared all make ready units for final move in approvals.
- Completed all monthly marketing plans.
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.
- Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
- Led "cleanup" of company database and files.
- Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
- Issued room keys and escort instructions to bellhops.
- Kept records of room availability and guests' accounts, manually or using computers.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Recorded guest comments or complaints, referring customers to managers as necessary.
- Assisted guests with any special requests during their visits.
- Contacted housekeeping or maintenance staff when guests reported problems.Responsible for guest reservations, monitoring guest emails and email inquiries, including assisting current and future guest local travel arrangements Ability to work under pressure and manage and resolve guest issues or complaints Direct experience with maintaining reservation system, room assignment and processing hotel documents Coordinating conference and meeting space areas based on the requirements and handling event planning issues.
- Responsible for managing a portfolio of properties and providing a professional service to a variety of clients.
- Also in charge of providing professional knowledge, advice and assistance to junior staff, and monitoring rental activity both in occupied and vacant apartments.
- Facilitated working relationships with co-tenants and building management.
- Properly routed agreements, contracts and invoices through the signature process.
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Resume Overview
School Attended
- landscape
Job Titles Held:
- Leasing Agent
- Administrator/Receptionist
- Front Desk Agent
- Property Manager
Degrees
- High school
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