Leasing Agent Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Effective Leasing Consultant offering excellent skills in customer service, telephone etiquette and issue response. Detailed knowledge of Winston Salem rental market for Hunt Club properties. Detailed financial management skills. Expert user of Microsoft. Energetic Leasing Agent offering wealth of experience in conducting property tours and launching effective marketing initiatives. Clear knowledge of federal fair housing laws and Section 8 regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Highly skilled Patient Care Technician with more than 2 years' practical experience in an assisted living environment. Established in assessment, counseling, consulting on medications and treatment, lab work, documentation and administrating treatment. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking with 5 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. I am strong at multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. As well as being flexible with changing business needs.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Lease oversight
  • Prospecting assistance
  • Lending
  • Fair housing policies
  • Business processes and procedures
  • Local market conditions
  • Sales
  • Budgeting
  • Property Management
  • Scheduling
  • Sales Goals
  • Marketing Materials
  • Appointment Setting
  • Prospecting Clients
  • Product Knowledge
  • Client needs assessment
  • Training and mentoring
  • Team Building
  • Move-in coordination
  • Marketing and advertising
  • Staff Management
  • Contract Negotiation
  • Database Management
  • Leasing and sales
  • Administrative support
  • Telephone and email etiquette
  • Good listening skills
  • Responsible
  • Excellent work ethic
  • Training & Development
  • Basic math
  • Self-motivated professional
  • Project planning
  • Bookkeeping
  • Sorting and labeling
Work History
Leasing Agent, 12/2020 to 04/2021
Karya Property ManagementTolleson, AZ,
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Oversaw monthly collections of over $[Amount] in funds, maintaining high payment rates by building positive relationships with tenants.
  • Used Microsoft to keep record of financial transactions and rental applications.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Distributed and followed up on tenant renewal notices.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Escalated any major issues to property manager for immediate remediation.
  • Kept meticulous records of all correspondence between management and tenants.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
  • Invited prospects to fill out application upon completion of property tour.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Performed background checks on numerous apartment applicants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
PCA, 02/2020 to 01/2021
Brookdale Senior LivingSarasota, FL,
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Monitored and assisted residents through individual service plans.
  • Scheduled and accompanied clients to medical appointments.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
  • Documented observations and baseline measurements in medical records.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Organized and maintained general supply storage areas.
  • Transported elderly patients to and from facilities and performed essential ambulatory care.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Cashier, 06/2015 to 08/2017
Hyatt Hotels Corp.Miami, FL,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assisted customers with special services, account updates and promotional options.
  • Operated cash register to record all transactions accurately and efficiently.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Reviewed weekly sales ads and monitored price changes.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Certification: EMT, Expected in 07/2020
Forsyth Tech - WInston Salem,
High School Diploma: , Expected in 06/2017
West Stokes - King,

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Resume Overview

School Attended
  • Forsyth Tech
  • West Stokes
Job Titles Held:
  • Leasing Agent
  • PCA
  • Cashier
  • Certification
  • High School Diploma

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