Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Fair housing policies
Property tours and inspections
Business processes and procedures
Lease oversight
Administrative support
Relationship building and retention
Lease writing
Marketing and advertising
Business Development
Property Inspections
Telephone and email etiquette
Leasing and sales
Local market conditions
Prospecting assistance
Work History
Leasing Agent , 04/2021 - Current National Church Residences – Lancaster, NY,
Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
Verified tenant incomes and other information before accepting lease applications.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
Greeted clients, showed apartments, and prepared leases.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Collected rent and tracked resident payments and information in computer system.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Held high approval rating and maintained customer loyalty with top-notch service.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Escalated major issues to property manager for immediate remediation.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
Responded to requests and scheduled appointments for property showings.
Server , 05/2005 - 10/2017 Iron Hill Brewery – Rehoboth Beach, DE,
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Explained menu items and suggested appropriate options for food allergy concerns.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Bussed and reset tables to keep dining room and work areas clean.
Checked identification for minimum age for sale of alcoholic beverages.
Cultivated warm relationships with regular customers.
Increased sales significantly by upselling higher-end products to customers.
Noted special patron requests and followed up with kitchen to confirm delivery.
Kept track of event finances, initial deposits, due payments and final balances.
Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Answered customers' questions, recommended items and recorded order information.
Inspected dishes and utensils for cleanliness.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collected orders and relayed them to bartenders quickly and accurately.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Checked guests' identification before serving alcoholic beverages.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Dining Room Manager, 04/2009 - 05/2011 Brookdale Senior Living – Bay City, MI,
Designed overall floorplans and coordinated modifications for events and special reservations.
Greeted guests, sat at tables and brought orders to assist front of house staff.
Implemented training program for front of house staff to maintain high standards of customer service.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Verified prepared food met standards for quality and quantity before serving to customers.
Motivated staff to perform at peak efficiency and quality.
Oversaw food preparation and monitored safety protocols.
Education
Bachelor Of Business Administration: Economics , Expected in 05/2017 - The University of Memphis - Memphis, TN, GPA:
Member of First Generation Graduates
Volunteered two semesters to be a peer notetaker for fellow class mates through Student Disability Services
Volunteered alongside fellow students with the Fogelman Feeds food drive
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
