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Leasing Agent Resume Example

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LEASING AGENT
Professional Summary

Self-motivated Leasing Agent bringing experience in providing professional tours, exceeding all revenue goals and targets and conducting thorough background checks. Detail-oriented individual with excellent time management and communication skills.

Skills
  • Business processes and procedures
  • Property tours and inspections
  • Property Management
  • Scheduling
  • Social Media
  • Marketing Materials
  • Appointment Setting
  • Prospecting Clients
  • Product Knowledge
  • Move-in coordination
  • Team Building
  • Training and mentoring
  • Client needs assessment
  • Administrative support
  • Telephone and email etiquette
  • Relationship building and retention
Work History
Leasing Agent, 01/2018 to Current
Company Name – City, State
  • Handle tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Boost occupancy by leveraging market knowledge and successful promotional strategies.
  • Conduct property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Maintain high payment rates by building positive relationships with tenants.
  • Recruit new residents by advertising and marketing through social media such as Facebook, Twitter, Snapchat and Linked In.
  • Resolve conflicts between tenants regarding noise, encroachments and parking.
  • Escalate all major issues to property manager for immediate remediation.
  • Perform background, reference and credit checks as part of screening process of prospective tenants.
  • Maintain records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Maintain meticulous records of all correspondence between management and tenants.
  • Tour property with prospective tenants and provided a wealth of information in regards to its key features.
  • Administer operations to handle needs of more than tenants across all property units.
  • Participate in property inspections to prepare for move-ins and move-outs.
  • Distribute and follow up on tenant renewal notices.
  • Invite prospects to fill out application upon completion of property tour.
  • Organize and attend all tenant events.
Customer Service/Server/Bartender, 04/2016 to 11/2017
Company Name – City, State
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept front check out area clean and organized for efficient service.
  • Processed payments and returns with accuracy and efficiency.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered prompt service to prioritize customer needs.
  • Followed through with client requests to resolve problems.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
Customer Service/Server/Retail Sales Representative, 07/2014 to 04/2016
Company Name – City, State
  • Provided superior customer service to ensure the customers were having an enjoyable and memorable experience.
  • Familiarized customers with menu and daily specials.
  • Accurately recorded food and drink orders.
  • Bused tables.
  • Tallied bills.
  • Trained new staff members.
  • Processed cash and credit card transactions.
  • Maintained and balance cash drawer.
  • Maintained a clean and safe kitchen area to include all equipment and prepared silverware.
  • Setup retail store floor.
  • Unloaded retail store truck shipments.
  • Conducted inventories of products.
  • Processed damaged goods for store returns.
Education
Baking And PastriesThe Art Institute Of San Antonio - City

2015-2016

Marine BiologyTexas A&M University - Corpus Christi - City, State
High School Diploma: 05/2013
Madison High School - City, State

Dollies Varsity Dance Team President:

2012-2013, duties included managing social events/event planning, maintain/manage team budget, developing/implementing team building activities

Pals-Pal:

2012-2013, duties included visiting elementary schools, mentor/encourage young students, teach life skills, mediation, promote good self esteem

Fillies JV Dance Team Treasurer:

2010-2011, duties included managing social events/event planning, maintain/manage team budget, developing/implementing team building activities

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Resume Overview

School Attended

  • The Art Institute Of San Antonio
  • Texas A&M University - Corpus Christi
  • Madison High School

Job Titles Held:

  • Leasing Agent
  • Customer Service/Server/Bartender
  • Customer Service/Server/Retail Sales Representative

Degrees

  • Baking And Pastries
    Marine Biology
    High School Diploma : 05/2013

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