leasing agent resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
I am an experienced professional seeking an
Opportunity to use my background in data analysis and market trend research.I am a dedicate and detail-oriented marketing specialist looking for sn opprtunity to expand my professiinal skillset and help Company grow.
Skills
Report Creation
Credit Card Payment Processing
Report Generation
Handling Complaints
Team Leadership
Problem-Solving
Customer Service
Planning and Implementation
Goal Setting
Solutions Development
Workforce Training
Education and Training
Nova Southeastern UniversityDavie, FLExpected in 12/1995 ā āGED: - GPA:
Handled resident complaints and expedited maintenance requests.
Inspected properties regularly to identify deficiencies and schedule repairs.
Collected monthly assessments, rental fees, deposits and payments.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Updated tenant and unit information to keep current in housing database.
Facilitated tenant paperwork processing and verification.
Met with prospective tenants to show property and assess applications or sign leases.
Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Worked with on-site and remote service providers to support tenants requesting accommodations.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Responded to tenant maintenance requests according to agreed conditions for building functionality.
Completed lease applications and verifications, notifying prospects of results.
Exercised direct supervision over property staff.
Built relationships with service vendors and submitted associated billing statements.
Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Avnet, Inc. - Manager of Business Development and Sales Londonderry, NH, 05/2019 - 11/2021
Greeted customers and responded to informational requests.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Built loyal clientele through friendly interactions and consistent appreciation.
Welcomed customers, offering assistance to help find store items.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Used collateral material and documents to share information about services, products and promotions.
Relayed customer feedback to cross-functional teams to improve products and services.
Petit Beauty Salon - Manager of Business Development and Sales City, STATE, 05/2015 - 03/2021
Maintained professional network of potential clients and business opportunities.
Developed and implemented new sales strategies to update product lines.
Created call scripts, prospecting emails and other resources to drive consistency of messaging.
Managed production and distribution of collateral materials to support development and marketing goals.
Generated ad hoc reports, measuring against core KPIs and team progress to goal.
Mentored team members to create clear paths toward career goals.
Researched and capitalized on emerging opportunities to build business and expand customer base.
Tracked monthly sales to generate reports for business development planning.
Cinderella Beauty Salon - Customer Service Executive City, STATE, 04/1998 - 05/2015
Answered questions from customers by phone and email, offering company details and policy information as requested.
Contacted supervisor immediately when issues required escalation to avoid lost revenue.
Delivered continuous training to associates to maximize performance and customer relations skills.
Organized structure of customer service department to optimize coverage for expected demands and enhance response efficiency.
Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.
Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.
Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
Upsold additional products and services enhancing value of previous customer purchases and driving revenue growth.
Avoided payment errors by carefully implementing all credit and debit card data into system.
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