Client oriented leasing agent with the ability to analyze complex situations and design practical solutions. Effectively capitalizes on both new and existing market opportunities while providing superior customer service and maintaining exceptional communication and interpersonal skills. Core Qualifications Outstanding leadership skills with a Mac Friendly user with highly track record of exceeding customer resourceful researching and media expectations. networking skills. Skilled professional with an extensive Creative and efficient self-starter background in administrative and capable of thinking outside of the box. customer service arenas. Team-player capable of working with
Leasing AgentFeb 2012 to Current BEANTOWN PROPERTIES － Boston, MA
Manage front office operations including responding to phone and e-mail inquiries and setting appointments.
Assist with move-ins and move-outs Inform tenants through memos of news and/ or events in the community.
Assist with the preparation of various monthly reports.
Accompanies prospects to model homes and apartments Distributes late notices to residents; such as 3-day notices; 7-day notices.
Active in conducting move-in and move-out inspections of units to determine applicable charges for damages, conducting inspections to determine market readiness and implementing high quality standards of cleanliness and aesthetic appearance.
Customer Service RepresentativeJan 2009 to Mar 2010 CENTRAL PARKING SYSTEMS － Boston, MA
Represented organization as the first point of contact Facilitated new hire orientations Provided essential information regarding parking locations, rates and availability to current and prospective customers Delivered professional administrative support to a group of regional and office managers including but not limited to copying, faxing and sorting of mail.
Daily use of internal billing system (CARS) Ensured proper distribution of packages received from FedEx, UPS and USPS.
Customer Support SpecialistDec 2006 to Jan 2009 TRANS NATIONAL COMMUNICATIONS, INC － Boston, MA
Provided quality customer service while being the first point of contact to business owners in need of immediate technical assistance regarding T1's, VOIP, local, and long distance out of service issues.
Comprehensive interaction with underlying telecommunication carriers.
Responsible for scheduling technicians out to customer premises while performing hourly follow ups until resolution has been reached.
Effectively assisted present customers in adding additional phone service, disconnect of service and other essential requests in a timely manner.
Administered conference calls with underlying technicians and clients to successfully find resolution to technical issue.
Fulfilled customer expectations by providing hourly follow-ups regarding out of service situations.
Researched and formulated special projects requiring strict and time sensitive deadlines.
Front Desk ReceptionistSep 2005 to Mar 2006 Randstad North America SAS INSTITUTE, INC － Boston, MA
Welcomed all incoming visitors with a professional manner.
Routed all incoming calls to proper locations.
Ensured daily upkeep of employee break rooms, conference rooms, copy rooms and reception area performed all administrative duties including but not limited to coping, faxing packing and mailing Essential documents.
Coordinated and arranged office meetings and gatherings.
Documentation SpecialistSep 2003 to Aug 2005 MASSACHUSETTS GENERAL HOSPITAL － Boston, MA
Interaction with all levels of health care personnel in the delivery of quality medical record documentation.
Retrieval of departmental medical or procedural documentation from internal paper sources and online Partners application.
Interfaced with coding staff to ensure proper documentation for date of service is provided to them for billing purpose.
Ensured filling of patient care records and physician notes by terminal digit for efficiency of sharing information with coding personnel.
Bachelor of Arts, English1 2016Clayton State University － Morrow, GAEnglish
Bilingual in French/Creole
Administrative, administrative support, Adobe Photoshop, billing, billing system, copying, clients, customer service, database, delivery, documentation, e-mail, faxing, filling, French, front office, Internet
Explorer, Internet Explorer, Languages, leadership skills, notes, Mac, market, meetings, Access, Excel, EXCHANGE, mail, office, Outlook, PowerPoint, Microsoft Windows, Microsoft
Windows, Word, networking, office equipment, personnel, coding, quality, reception, researching, scheduling, self-starter, strategic, supervision, T1, Team-player, technical
assistance, technical assistance, telecommunication, phone, VOIP
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Companies Worked For:
CENTRAL PARKING SYSTEMS
TRANS NATIONAL COMMUNICATIONS, INC
Randstad North America SAS INSTITUTE, INC
MASSACHUSETTS GENERAL HOSPITAL
Clayton State University
Job Titles Held:
Customer Service Representative
Customer Support Specialist
Front Desk Receptionist
Bachelor of Arts , English 1 2016
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