Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. in regards to quality-focused Leasing Agent who genuinely cares about property conditions, resident satisfaction and fulfilling property owner needs.
Sales and marketing
Energetic work attitude
Active listening skills
Strong organizational skills
Strong communication skills
Managed all day-to-day activities involving tenants, subcontractors and property management, maintain accurate and updated websites and printed materials.
Prepared and submitted monthly tenant visit logs in a timely manner.
Maintained tenant relations with regular tenant visits and phone calls.
Conducted apartment tours for potential tenants and answered any questions.
Promptly responded to general inquiries from Current resident, Prospective tenants, staff, via mail, e-mail and phone.
Greeted all guests in a courteous and professional manner and registered guests and issued room keys. Processed guest payments for room charges, food and beverage charges and phone charges. Processed credit card transactions during the checkout process. Referred guests to local restaurants and recommended attractions in the area. Fostered strong working relationships with all hotel departments.
Processed guest payments for room charges, food and beverage charges and phone charges.
Processed credit card transactions during the checkout process.
Referred guests to local restaurants and recommended attractions in the area.
Fostered strong working relationships with all hotel departments.
make and modifying reservations, guest services and advocacy.
Communicating with other departments when needed.
Providing a warm friendly greeting to all guests and staff; multi-tasking and problem Solving.
Responsible for reservations,
guest services and advocacy.
Managed accounting operations, accounting close, account reporting and reconciliations.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Offered exceptional customer service to differentiate and promote the company brand.
Made reservations, checked guests in and out, provided customer service and advocacy.
restaurants, banquets and gift shop and ensure accounting procedures are completed to specifications.
Customer service, sales & cashier support.
Make Cider Donuts for store bakery and Donut orders.
Prep food for small Café's breakfast and lunch service.
Fill bakery counter with assortment of bake goods.
Showed prospect students around campus, delegated a question and answer session between prospect students and current students.
Completed Open House mailings
Successfully completed Open House and orientation.
Consulted with customers on the latest styles and trends.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Built and maintained effective relationships with peers and upper management.Processed all sales transactions accurately and in a timely fashion.
Solicited movie-goers to participate in opinion surveys.
Managed new product and content releases.
Worked effectively in a heavily cross-functional, fast paced environment.
Employee of the month twice.
Employee of year for 2008
Coursework in Hospitality,Travel and Tourism
Minor in Business Management
Coursework in Hospitality, and Tourism
ServSafe Certified since 2008, re-certified March 2013
TIPS Certified December 2014
Professional and friendly
Proficient in Microsoft Office Suite,
Intuitive to Customer Needs
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