Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Self-motivated Leasing Agent bringing years of experience in providing professional tours, exceeding all revenue goals and targets and conducting thorough background checks. Detail-oriented individual with excellent time management and communication skills. Recognized for significantly increasing revenue by several percentages.

  • Lease oversight
  • Fair housing policies
  • Business processes and procedures
  • Property tours and inspections
  • Move-in coordination
  • Training and mentoring
  • Leasing and sales
  • Property management
  • Business Development
  • Contract Negotiation
  • Staff Management
  • Relationship building and retention
  • Training and development
  • Telephone and email etiquette
  • Client needs assessment
  • Strategic Planning
Work History
03/2020 to Current
Leasing Agent Cardinal Group Companies Muncie, IN,
  • Distributed and followed up on tenant renewal notices.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Used Appfolio to keep record of financial transactions and rental applications.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
03/2018 to 02/2020
Management Trainee Mfa Oil Carrollton, MO,
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Explained services and products to customers in friendly and engaging way.
  • Reviewed financial accounts for accuracy and resolved discrepancies.
  • Resolved escalated concerns using professionalism and understanding of all facets of issue.
  • Planned and implemented team projects to accomplish objectives.
  • Regulated service delivery to keep operations efficient and in line with budget requirements.
12/2016 to 03/2018
Store Manager Umpqua Bank Corp Tualatin, OR,
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
01/2013 to 12/2016
Office Administrator Euronet Worldwide, Inc. Leawood, KS,
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
Expected in 08/2014
: Human Resources Management/ Business Management
Columbia Southern University - Orange Beach, AL
  • Continuing education in Business Management and Human Resource Management
Expected in 05/2009
Kingsbury High School - Memphis, TN

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School Attended

  • Columbia Southern University
  • Kingsbury High School

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