Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Self-motivated Leasing Agent bringing years of experience in providing professional tours, exceeding all revenue goals and targets and conducting thorough background checks. Detail-oriented individual with excellent time management and communication skills. Recognized for significantly increasing revenue by several percentages.
Skills
Lease oversight
Fair housing policies
Business processes and procedures
Property tours and inspections
Move-in coordination
Training and mentoring
Leasing and sales
Property management
Business Development
Contract Negotiation
Staff Management
Relationship building and retention
Training and development
Telephone and email etiquette
Client needs assessment
Strategic Planning
Work History
03/2020 to Current
Leasing AgentCardinal Group Companies – Muncie, IN,
Distributed and followed up on tenant renewal notices.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Scheduled various contractors to complete needed work on vacant and occupied units.
Used Appfolio to keep record of financial transactions and rental applications.
Performed background, reference and credit checks as part of screening process of prospective tenants.
03/2018 to 02/2020
Management TraineeMfa Oil – Carrollton, MO,
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Explained services and products to customers in friendly and engaging way.
Reviewed financial accounts for accuracy and resolved discrepancies.
Resolved escalated concerns using professionalism and understanding of all facets of issue.
Planned and implemented team projects to accomplish objectives.
Regulated service delivery to keep operations efficient and in line with budget requirements.
12/2016 to 03/2018
Store ManagerUmpqua Bank Corp – Tualatin, OR,
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Rotated merchandise and displays to feature new products and promotions.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Reported to district manager regarding all store and staff issues, financial goals and sales.
01/2013 to 12/2016
Office AdministratorEuronet Worldwide, Inc. – Leawood, KS,
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Trained new employees on administrative procedures, company policies and performance standards.
Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
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