LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Accomplished Leasing Consultant with excellent skills in customer service, telephone etiquette and issue response. Detailed knowledge of Charlottes rental market for multi-family properties and top-notch financial management skills. Expert user of Yardi. Years of Management experience with the ability to handle more than 30+ employees.

Skills
  • Decision Making
  • Local and State Laws
  • Vacancy Marketing
  • Maintenance Oversight
  • Administrative Leadership
  • Analyze Administrative Problems
  • Time and Task Management
  • Comfort with Technology
Education
RCCC Salisbury, NC, Expected in 05/2007 Associate of Arts : Medical Office Assistance - GPA :
West Rowan High School Mount Ulla, NC Expected in 05/1998 High School Diploma : - GPA :
Work History
Fairfield Residential Llc - Leasing Agent
Santa Clarita, CA, 02/2021 - Current
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Used Yardi Software to keep record of financial transactions and rental applications.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Validated rental eligibility by using Ovation Realty's verification process.
  • Performed background checks on over numerous apartment applicants.
  • Administered operations to handle needs of more than 500 tenants across 503 property units.
  • Escalated major issues to property manager for immediate remediation.
  • Participated in numerous property inspections as needed to prepare for move-ins and move-outs.
  • Invited prospects to fill out application upon completion of property tour.
  • Kept meticulous records of correspondence between management and tenants.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
Npc International - Assistant Manager
Seffner, FL, 10/2004 - 04/2014
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Monitored security and handled incidents calmly.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Npc International - Assistant Manager
Sevierville, TN, 03/1998 - 09/2004
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Monitored security and handled incidents calmly.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

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Resume Overview

School Attended

  • RCCC
  • West Rowan High School

Job Titles Held:

  • Leasing Agent
  • Assistant Manager
  • Assistant Manager

Degrees

  • Associate of Arts
  • High School Diploma

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