Accomplished Leasing Consultant with excellent skills in customer service, telephone etiquette and issue response. Detailed knowledge of Charlottes rental market for multi-family properties and top-notch financial management skills. Expert user of Yardi. Years of Management experience with the ability to handle more than 30+ employees.
Skills
Decision Making
Local and State Laws
Vacancy Marketing
Maintenance Oversight
Administrative Leadership
Analyze Administrative Problems
Time and Task Management
Comfort with Technology
Education
RCCCSalisbury, NC, Expected in 05/2007 ā āAssociate of Arts:Medical Office Assistance - GPA:
West Rowan High SchoolMount Ulla, NCExpected in 05/1998 ā āHigh School Diploma: - GPA:
Work History
Fairfield Residential Llc - Leasing Agent Santa Clarita, CA, 02/2021 - Current
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Used Yardi Software to keep record of financial transactions and rental applications.
Monitored advertising effectiveness by gathering information about market competition in local area.
Validated rental eligibility by using Ovation Realty's verification process.
Performed background checks on over numerous apartment applicants.
Administered operations to handle needs of more than 500 tenants across 503 property units.
Escalated major issues to property manager for immediate remediation.
Participated in numerous property inspections as needed to prepare for move-ins and move-outs.
Invited prospects to fill out application upon completion of property tour.
Kept meticulous records of correspondence between management and tenants.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Performed background, reference and credit checks as part of screening process of prospective tenants.
Scheduled various contractors to complete needed work on vacant and occupied units.
Npc International - Assistant Manager Seffner, FL, 10/2004 - 04/2014
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Planned team-building exercises to increase employee performance and job satisfaction.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Achieved recognition for contribution to store success by optimizing sales.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Monitored security and handled incidents calmly.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Npc International - Assistant Manager Sevierville, TN, 03/1998 - 09/2004
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Planned team-building exercises to increase employee performance and job satisfaction.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Achieved recognition for contribution to store success by optimizing sales.
Monitored security and handled incidents calmly.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
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