Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Accomplished Leasing Consultant with excellent skills in customer service, telephone etiquette and issue response. Detailed knowledge of Bedford and Euless rental market for Multifamily properties and top-notch financial management skills. Expert user of Rent Manager, Word, Excel, Facebook,, Section 8, and email sites.

  • Property tours and inspections
  • Business processes and procedures
  • Prospecting assistance
  • Fair housing policies
  • Lease oversight
  • Sales
  • Budgeting
  • Property Management
  • Scheduling
  • Sales Goals
  • New Construction
  • Marketing Materials
  • Appointment Setting
  • Prospecting Clients
  • Client needs assessment
  • Relationship building and retention
  • Move-in coordination
  • Leasing and sales
  • Database Management
  • Contract Negotiation
  • Telephone and email etiquette
  • Marketing and advertising
  • Administrative support
Work History
04/2021 to Current Leasing Agent Fairfield Residential Llc | South San Francisco, CA,
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Kept meticulous records of correspondence between management and tenants.
  • Administered operations to handle needs of more than 585 tenants across 195 property units.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Used Rent Manager to keep record of financial transactions and rental applications.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Invited prospects to fill out application upon completion of property tour.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Distributed and followed up on tenant renewal notices.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Verified tenant incomes and other information before accepting lease applications.
08/2020 to 02/2021 Cleaning Contractor State Of North Carolina | Kenansville, NC,
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Handled equipment, chemicals and materials properly and with caution.
  • Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Emptied trashcans and transported waste to collection areas.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
08/2018 to 08/2020 Office Assistant Cedar Ridge Mobile Home And RV Park | City, STATE,
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Drafted common document templates for use by executives and employees.
  • Executed record filing system to improve document organization and management.
  • Interacted with customers by phone, email or in-person to provide information.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Verified accuracy of business records by consistently updating customer information.
  • Developed correspondence letters, memos and emails.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Informed and supported business leaders through consistent communication and administrative support duties.
Expected in 06/2020 GED | Homeschooled, Dallas, TX, GPA:
  • Certified Pool Operator, Tarrant County Code Compliance - July, 22 2021 to July 22, 2022

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