, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Accomplished Leasing Consultant with excellent skills in customer service, telephone etiquette and issue response. Detailed knowledge of Bedford and Euless rental market for Multifamily properties and top-notch financial management skills. Expert user of Rent Manager, Word, Excel, Facebook, Apartments.com, Section 8, and email sites.
Skills
Property tours and inspections
Business processes and procedures
Prospecting assistance
Fair housing policies
Lease oversight
Sales
Budgeting
Property Management
Scheduling
Sales Goals
New Construction
Marketing Materials
Appointment Setting
Prospecting Clients
Client needs assessment
Relationship building and retention
Move-in coordination
Leasing and sales
Database Management
Contract Negotiation
Telephone and email etiquette
Marketing and advertising
Administrative support
Work History
04/2021 to CurrentLeasing AgentFairfield Residential Llc | South San Francisco, CA,
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Kept meticulous records of correspondence between management and tenants.
Administered operations to handle needs of more than 585 tenants across 195 property units.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Used Rent Manager to keep record of financial transactions and rental applications.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Invited prospects to fill out application upon completion of property tour.
Performed background, reference and credit checks as part of screening process of prospective tenants.
Monitored advertising effectiveness by gathering information about market competition in local area.
Distributed and followed up on tenant renewal notices.
Scheduled various contractors to complete needed work on vacant and occupied units.
Marketed property to local businesses through collateral, emails and phone calls.
Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
Verified tenant incomes and other information before accepting lease applications.
08/2020 to 02/2021Cleaning ContractorState Of North Carolina | Kenansville, NC,
Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Used time management and efficient cleaning methods to meet deadlines.
Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
Handled equipment, chemicals and materials properly and with caution.
Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
Delivered quality customer service to address urgent needs and cleaning requests.
Organized and used industrial cleaning products following strict safety procedures.
Emptied trashcans and transported waste to collection areas.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Maintained optimal supply levels to meet daily and special cleaning needs.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
08/2018 to 08/2020Office AssistantCedar Ridge Mobile Home And RV Park | City, STATE,
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Drafted common document templates for use by executives and employees.
Executed record filing system to improve document organization and management.
Interacted with customers by phone, email or in-person to provide information.
Oversaw automated tracking and documentation of data, client correspondence and office operations.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Coordinated, scheduled and arranged business meetings and travel calendars.
Verified accuracy of business records by consistently updating customer information.
Developed correspondence letters, memos and emails.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Managed multiple projects simultaneously using organizational and analytical skills.
Informed and supported business leaders through consistent communication and administrative support duties.
Education
Expected in 06/2020GED | Homeschooled, Dallas, TX, GPA:
Certifications
Certified Pool Operator, Tarrant County Code Compliance - July, 22 2021 to July 22, 2022
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