Energetic, results-driven leader specializing in building teams that perform, properties that surpass occupancy goals and NOI. I have a natural-driven passion for service and selling value in a property. I am a
dedicated professional with experience in all aspects of property management in a variety of markets and conditions,
from Florida, California to North Carolina. I stay current with market
conditions, pricing and trends. I specialize in bringing these talents out in others. I know how to motivate and coach teams providing the utmost in the customer service
Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation.
Maintain in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Partner with cross-functional teams to address business opportunities and challenges.
Lead to Lease
04/2014 to Current
Lease Up Property ManagerWinston-Salem, North Carolina
Fully preleased 1 building (offsite) prior to delivery from construction; Second building preleased to 95% within
8 months, exceeding absorption schedule.
Transitioned property from 3rd party management to owner management.
accounting, record transfers while maintaining and training staff.
Awarded and recognized in 2015/16: Best Property Per Unit Cash.
Ranked 1st place on Statisfacts results and satisfaction survey Q2 2016.
Recruited, hired and trained team members- (most new in the field of property management).
Creatively launched marketing programs forging business to business partnerships and coordinating
exposure via social media, print written media and TV while using limited to $0 marketing dollars.
Devise leasing incentives for retention and sales incorporating the entire site team.
Uphold closing ratio of 40%.
Incorporated price management software and additional revenue growth with outside partnerships.
Diversified community with 0% to nominal delinquency.
Engage vendors for partnerships adding value to community. Converted property from standard files to "paperless". Work with the owners to identify, develop and execute capital purchases annually.
Methodically prepared application guidelines, lease paperwork and policies.
Established and maintaining current budget with minimal expense overages in line items.
Responsible for procuring all office and maintenance equipment established detailed inventory log.
Wrote clear and concise owner's reports weekly for leasing activities, monthly based on findings from financial statements.
Coordinate monthly resident and marketing events, collaborated on grand opening ceremonies,
Historic Maker unveiling with City and local government officials.
Negotiate pricing to secure the installation of building utilities, vendor contracts and software programs.
Created unique approach to renewal program; starting on resident's move in day.
2015 Winner of the Downtown Winston-Salem Partnership's Award of Excellence.
02/2009 to 07/2014
Property ManagerThe Gallery Lofts / Landex Development － Winston-Salem, NC
Started as Property Director | Promoted to Senior Property Manager
March 2009 | June 2014.
Started with property during construction- Lease up from 0 to 97% within 7 months.
Maintained occupancy at 98 -100%.
Implemented, maintained and monitored training programs.
Preparation of management reports, monthly variance, and annual budget.
Developed market study, conducted property shops of staff and comps via phone and email focusing on
Established diversified community with 0% to nominal delinquency.
Implemented leasing bonuses for all team members creating a bond between departments.
Programs varied between monetary rewards and recognition rewards).
Responsible for execution of procedures, qualification guidelines, leases and resident files.
Created detailed marketing plan through social networking, corporate outreach and advertising with
Researched a niche for property by networking with the large employers in area to be their first choice
referral for their new employees housing needs.
Secured and negotiated pricing for the installation of building utilities, software programs
Maintained start up inventory of office equipment, maintenance shop and warranty program for 1 year
Initiated a Resident-Retention program starting with move in day, with regular contact inquiring on
Participated and supported community events with the Arts association, DWSP and DRAWS.
Volunteered with residents in Habit for Humanity projects and Winston-Salem Mission.
Led property in winning 2010 Excellence Award and a 2009 Community Appearance Award.
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Companies Worked For:
The Gallery Lofts / Landex Development
Job Titles Held:
Lease Up Property Manager
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