Lean Six Sigma Program Manager Deployment Leader resume example

• Responsible for program management and implementation of all field quality, productivity and cost control initiatives in a seven state region.
• Program support includes implementing new field operations standards, introduction of new tools and methods and assurance that all personnel meet desired training requirements.
• Other duties include managing all customer feedback, root cause analysis and corrective actions processes in the region.
• Conduct customer visits with client decision makers throughout the region and help sales, service and operations management teams understand customer needs, strengthen relationships and identify new business opportunities.
• Accomplishments Program managed multiple cost cutting initiatives to save $4.03M(145% overdrive from target) Implemented multiple productivity initiatives that met or exceeded all manpower utilization goals Established uniform customer survey and feedback process focusing on Customer expectations Partnered with sales teams in 12 branch offices implementing multiple programs allowing these teams to meet or exceed growth goals and margin targets.

• Lean Six Sigma - Deployment Leader & Black Belt Executed the deployment of Six Sigma in the US, Canada and Mexico focused on re-engineering and improving business services resulting in adding value to our customers and reducing waste in transactional and operational processes.
• Responsibilities included building all materials for Greenbelt, Sponsor, Supplier, Customer and Employee Awareness training programs.
• Collaborated with our key customers to create top-level KPI's that produced both internal and customer facing metrics based on the concept "At the Customer, For the Customer" allowing our business to be measured the way our customers measured us.
• Accomplishments Act as a client advocate to identify and execute client suggested projects Manage improvement project pipeline and execute periodic project selection exercises Trained 65 Greenbelts, 40 Sponsors and 250+ Employees in North America & Mexico who executed Lean Six Sigma improvement projects producing an average direct savings of $650K per month.
• In one 12-month period, Green Belts partnered with our customers to develop collaborative projects that produced productivity savings of over 35,000 for our customers.
• Created communication to show added value of Lean Six Sigma improvement efforts to our clients and to generate customer involvement in selection and execution of Lean Six Sigma projects.

• Full Time Certified Black Belt applying Six Sigma methodology and tools to define, plan and manage team-based, high impact improvement projects that reduce variation in process and defects in products in order to increase customer satisfaction and the company's financial performance.
• Executed multiple DMAIC projects from 2000 to 2004 resulting in direct cost savings of $6.4MM Trained and mentored over 30 Green Belts who executed more than 70 projects delivering $3.8MM Subsea Drilling Controls Mechanical Design Group Manager (Mar-1997 to Jun-2000) Supervised 30-employee design group "Center of Excellence" responsible for structural and mechanical design of subsea drilling control systems.
• Functions managed included designers, drafters, checkers, materials takeoff, estimators, document management and related IT support personnel.

Managed companies specialized product installation in water treatment facilities

Coordination and oversight of mechanical and electrical equipment design and installation

• Project Management responsibilities included oversight of construction and installation of magnet testing instruments used in the Super Collider's testing laboratories in Dallas, Texas and Lynchburg Virginia.
• Continual interaction with the Department of Energy and contractors to ensure contract adherence.