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Lean Six Sigma Program Manager Deployment Leader resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Profile

Lean Six Sigma Black Belt, Deployment Leader & Program Manager

Results oriented management career qualified by 22 years of achievements in Continuous Improvement, Lean Six Sigma, Value Stream Optimization, Distribution Centers, Engineering, Mechanical Design and Program Management. Proven record of leading multiple project teams simultaneously in customer focused, high value initiatives to increase customer satisfaction, improve quality and to reduce costs due to waste and inefficiency. Specialize in teaching and mentoring all Stakeholders and belt levels in Lean Six Sigma methodologies as well as Champion training and managing the Lean Six Sigma facility rollout and communication campaigns.

Skill Highlights

Excellent teaching, mentoring and team building skills


  • Proficient in Minitab, Word, Excel, Power Point, MS Visio, Flow Charter
Core Accomplishments
Professional Experience
02/2012 to Current
Lean Six Sigma Program Manager & Deployment Leader Tenneco Automotive Athens, AL,
  • Current position is responsible for the ground up deployment and steady state operation of a new Lean Six Sigma program across the entire CVS Distribution Center network.
  • Assist senior leadership with setting continuous improvement goals and developing long-term strategies to meet those goals.
  • Train and mentor Senior Leadership Team, DC Directors and Managers Sponsors, Green Belts and Yellow Belts in Lean Six Sigma Methodologies.
  • Assist logistics Senior Leadership Team in identifying and prioritizing projects and managing the project hopper to assure all quality and cost savings goals are met.
  • Accomplishments Collaborated with all stakeholders to develop Lean Six Sigma training materials with a focus on the varying skill levels that exist within the distribution center environment.
  • Established a comprehensive project selection and prioritization process as well as a project hopper and control plan tracking system to organize projects, manage their control plans and to provide data to report the health of the program to the senior leadership.
  • Trained mentored and certified over 45 Green Belts and 230 Yellow Belts across the logistics network Current level of "Sustainable and Monitored" savings in the 18 DC network exceeds $320K per month Surpassed annual cost savings and project closure goals by greater than 150% every year since 2012.
09/2010 to 03/2012
Quality Manager Crown Castle Usa Inc San Diego, CA,
  • Responsible for program management and implementation of all field quality, productivity and cost control initiatives in a seven state region.
  • Program support includes implementing new field operations standards, introduction of new tools and methods and assurance that all personnel meet desired training requirements.
  • Other duties include managing all customer feedback, root cause analysis and corrective actions processes in the region.
  • Conduct customer visits with client decision makers throughout the region and help sales, service and operations management teams understand customer needs, strengthen relationships and identify new business opportunities.
  • Accomplishments Program managed multiple cost cutting initiatives to save $4.03M(145% overdrive from target) Implemented multiple productivity initiatives that met or exceeded all manpower utilization goals Established uniform customer survey and feedback process focusing on Customer expectations Partnered with sales teams in 12 branch offices implementing multiple programs allowing these teams to meet or exceed growth goals and margin targets.
03/2004 to 08/2010
Lean SixSigma Deployment Leader CompuCom City, STATE,
  • Lean Six Sigma - Deployment Leader & Black Belt Executed the deployment of Six Sigma in the US, Canada and Mexico focused on re-engineering and improving business services resulting in adding value to our customers and reducing waste in transactional and operational processes.
  • Responsibilities included building all materials for Greenbelt, Sponsor, Supplier, Customer and Employee Awareness training programs.
  • Collaborated with our key customers to create top-level KPI's that produced both internal and customer facing metrics based on the concept "At the Customer, For the Customer" allowing our business to be measured the way our customers measured us.
  • Accomplishments Act as a client advocate to identify and execute client suggested projects Manage improvement project pipeline and execute periodic project selection exercises Trained 65 Greenbelts, 40 Sponsors and 250+ Employees in North America & Mexico who executed Lean Six Sigma improvement projects producing an average direct savings of $650K per month.
  • In one 12-month period, Green Belts partnered with our customers to develop collaborative projects that produced productivity savings of over 35,000 for our customers.
  • Created communication to show added value of Lean Six Sigma improvement efforts to our clients and to generate customer involvement in selection and execution of Lean Six Sigma projects.
02/1997 to 03/2004
Lean Six SIgma Black Belt Business Leader Cameron Controls City, STATE,
  • Full Time Certified Black Belt applying Six Sigma methodology and tools to define, plan and manage team-based, high impact improvement projects that reduce variation in process and defects in products in order to increase customer satisfaction and the company's financial performance.
  • Executed multiple DMAIC projects from 2000 to 2004 resulting in direct cost savings of $6.4MM Trained and mentored over 30 Green Belts who executed more than 70 projects delivering $3.8MM Subsea Drilling Controls Mechanical Design Group Manager (Mar-1997 to Jun-2000) Supervised 30-employee design group "Center of Excellence" responsible for structural and mechanical design of subsea drilling control systems.
  • Functions managed included designers, drafters, checkers, materials takeoff, estimators, document management and related IT support personnel.
10/1993 to 02/1997
Project Manager / Technical Manager Gardiner Equipment Company City, STATE,

Managed companies specialized product installation in water treatment facilities

Coordination and oversight of mechanical and electrical equipment design and installation

02/1992 to 11/1993
Project Coordinator Superconducting Super Collider City, STATE,
  • Project Management responsibilities included oversight of construction and installation of magnet testing instruments used in the Super Collider's testing laboratories in Dallas, Texas and Lynchburg Virginia.
  • Continual interaction with the Department of Energy and contractors to ensure contract adherence.
Education
Expected in 1999
BBA: Business Management
Northwood University - Cedar, Texas
GPA:
Business Management
Professional Affiliations
Lean Six Sigma Black Belt, Deployment Leader & Program Manager Results oriented management career qualified by 22 years of achievements in Continuous Improvement, Lean Six Sigma, Value Stream Optimization, Distribution Centers, Engineering, Mechanical Design and Program Management. Proven record of leading multiple project teams simultaneously in customer focused, high value initiatives to increase customer satisfaction, improve quality and to reduce costs due to waste and inefficiency. Specialize in teaching and mentoring all Stakeholders and belt levels in Lean Six Sigma methodologies as well as Champion training and managing the Lean Six Sigma facility rollout and communication campaigns.
Skills

concept, continuous improvement, cost control, client, clients, customer satisfaction, CVS, DC, document management, financial, focus, Information Technology, IT support, ITIL, team building, Leadership, Lean Manufacturing, logistics, managing, materials, mechanical, Mechanical Design, mentor, mentoring, Excel, Power Point, 2000, Word, Minitab, network, operations management, personnel, presentation skills, pricing, processes, process equipment, producing, program management and implementation, Project Management, public speaking, quality, re-engineering, sales, Six Sigma, teaching, training materials, training programs, Visio, reducing waste, water treatment

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Resume Overview

School Attended

  • Northwood University

Job Titles Held:

  • Lean Six Sigma Program Manager & Deployment Leader
  • Quality Manager
  • Lean SixSigma Deployment Leader
  • Lean Six SIgma Black Belt Business Leader
  • Project Manager / Technical Manager
  • Project Coordinator

Degrees

  • BBA

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