Consulting and Project Management Aligned performance solutions with business/corporate goals; saved $105k in first year Directed creation to deployment of 16 enterprise-wide training courses to 53,000 employees Managed and Administrated Comprehensive Learning and Training Programs Leveraged limited resources/eliminated waste maximizing annual $1 Million training budget Designed and executed learning strategy that directly enhanced revenue/increased referrals Developed, Delivered, and Evaluated Learning and Training Programs Expert instructional system designer-developed curriculum, job aids, and evaluation tools Led 24 member training team design and deliver 43 instructor-led/web-based training courses Communication and Team Skills Learner advocate-refocused curriculum to engage audience; enhanced learning experience Instituted a one-on-one coaching approach that transformed and empowered supervisors
gt;12 years managing and delivering training programs, supporting a 70-20-10 learning model
gt;12 years designing adult training programs while facilitating groups and creating presentations
10 years' experience with individual and organizational performance consulting
Strong global mindset, solution oriented, collaborative with emphasis on diversity and inclusion
Skilled communicator, both written and verbal; expertise with Excel, Word and PowerPoint
AREAS OF EXPERTISE
Training design & development
development and deployment of 16 enterprise-wide courses to 53,000 WaMu employeesCreated large group operating
instructions, calibration procedures, and instructional guides
Developed, Delivered, and Evaluated Learning and
Expert instructional system designer—developed
curriculum, job aids, and evaluation toolsKey training
team member; designed/delivered 43 instructor-led/web-based training courses
Built and Maintained a
Training and Documentation Infrastructure
Leveraged limited resources/eliminated
waste maximizing annual $1 million
Communication and Team Skills
advocate—refocused curriculum to engage audience; enhanced learning experience
Leadership Development Business LeaderJan 2012 to Current THE BOEING COMPANY － RENTON, WA
Designed the first-line leadership development suite for all new and transitioning first line mgrs.
Aligned first-line leadership programs with emerging leadership strategies and business priorities Delivered 72 leadership development programs to emerging and current Boeing leaders Prepared over 220 Boeing Senior Leaders (to include Executive Council members) to lead impactful Leaders-Teaching-Leaders (LTL) sessions during Boeing Leadership Center programs Coached/supported multiple Boeing Country Presidents/Vice Presidents for global LTL sessions.
Training ManagerJan 2009 to Jan 2012 HARBORSTONE CREDIT UNION － TACOMA, WA
Partnered with HR Manager to develop/deploy merger Talent Management strategy Drove business value through learning; created curriculum that increased loan volume 45% Pioneered a leadership and professional development roadmap for 55 managers/leaders Simplified employee access to learning resources, qualification training soared 35% Launched Situational Coaching workshop; one-on-one follow-ups created coaching culture.
Training ConsultantJan 2004 to Jan 2009 JPMORGAN CHASE FORMERLY WASHINGTON MUTUAL － SEATTLE, WA
Enterprise Learning Partnered with Accenture Learning to deploy the enterprise-wide Workplace Essentials program Leveraged vendor training solutions-reduced costs 20% and deployment time 3 months Senior Instructional Designer, Enterprise Learning Devised the Professional Skills curriculum; provided a detailed training roadmap for employees Created workshop that introduced SMART goal setting and organizational goal alignment Training Design Specialist, Consumer Loan Production Centers (CLPC) Introduced instructional design model to training staff; standardized curriculum development Redesigned the CLPC Lending Essentials course; qualified 1100 + staff at 7 sites.
Education and Training Manager/Training Systems DirectorJan 1994 to Jan 2004 UNITED STATES AIR FORCE VARIOUS ASSIGNMENT LOCATIONS
Managed job qualification training and skill-level certification for over 3,000 military personnel.
Built first-class instructional staff-team garnered three Training Excellence Awards.
Solved training deficiencies in equipment utilization, documentation, and skill-level qualification.
Partnered with cross-functional team; developed/implemented training interventions after 9-11.
Education and Training
Bachelor of Science, Workforce Education & DevelopmentSouthern Illinois University CarbondaleWorkforce Education & Development