8 years of customer service experience. Excellent written and verbal communication skills, Extremely productive in a high volume, high stress, environment Proficient in the use of Apple desktops Highly productive in the use of MS Office 2011 Professional Self starter with a can do attitude Bubbly attitude all around the clock Authorized to work in the US for any employer
Operator of MS Word, type 35wpm, outstanding customer service, works hard with a smile, Strong organizational skills Seasoned in conflict resolution Courteous demeanor Energetic work attitude Markdown/promotional procedures Inventory control familiarity Top sales performer Telephone inquiries specialist |
Telecommunication skills Adaptive team player Visual merchandising proficiency Fashion knowledge Opening/closing procedures Active listening skills |
Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Kept abreast of rapidly evolving technology.
Seasonal Hire for the All Star basketball event.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Excelled in exceeding daily credit card application goals.Achieved high sales percentage with consultative, value-focused customer service approach.Worked as a team member performing cashier duties, product assistance and cleaning.
Cross-trained and provided back-up for other customer service representatives when needed.Achieved high sales percentage with consultative, value-focused customer service approach.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Organized weekly sales reports for the sales department to track product success.Processed merchandise returns and exchanges.Took special orders in person and over the phone to generate [dollar amount] of additional revenue.Replenished merchandise shelves with items from the stockroom.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Communicated all merchandise needs or issues to appropriate supervisors.
Regularly sought opportunities to up sell and add on additional merchandise.Recommended, selected and helped locate merchandise based on customer needs and desires.Communicated all merchandise needs or issues to appropriate supervisors.Addressed [number] website inquiries per day, converting [number] into renewal customers.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Excelled in exceeding daily credit card application goals.Achieved high sales percentage with consultative, value-focused customer service approach.Computed accurate sales prices for purchase transactions.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Guaranteed positive customer experiences and resolved all customer complaints.Kept abreast of rapidly evolving technology.Generated leads for new sales through telephone and email contact with customers.
Processed merchandise returns and exchanges.Generated leads for new sales through telephone and email contact with customers.Took special orders in person and over the phone to generate $200 or moreOrganized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Stocked and rotated inventory regularly.Recommended, selected and helped locate merchandise based on customer needs and desires.Managed cash stock and inventory balances accurately.Accurately logged all daily shipping and receiving orders.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Assisted customers with store and product complaints.Resolved product/policy issues and shared benefits of new technology.Successfully interacted with customers and retail buyers to expedite orders. of additional revenue.
Guaranteed positive customer experiences and resolved all customer complaints.Assisted customers with store and product complaints.Successfully interacted with customers and retail buyers to expedite orders.Worked as a team member performing cashier duties, product assistance and cleaning.Computed accurate sales prices for purchase transactions.Cross-trained and provided back-up for other customer service representatives when needed.Achieved high sales percentage with consultative, value-focused customer service approach.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Excelled in exceeding daily credit card application goals.Created new processes and systems for increasing customer service satisfaction.Trained 3 new employees quarterly.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.
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