- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service/Office Manager bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
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The Arbor At Bridgemill – Canton, GA,
- Coordinated simultaneous operations over 280 machines and adjusted settings to optimize production.
- Updated daily logs with production information and conferred with supervisor on improvement strategies to meet targets.
- Strengthened yarn, enhanced smoothness and improved uniformity by skillfully operating different twisting machinery.
- Replaced empty supplies with full packages to maintain production levels.
- Optimized machinery component alignment to meet specifications of each production run.
- Notified supervisors or mechanics of equipment malfunctions.
- Stopped machines when specified amount of products had been produced.
- Prepared variety of different written communications, reports and documents.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Maintained excellent attendance record, consistently arriving to work on time.
- Carried out day-to-day duties accurately and efficiently.
- Reviewed specification data, production guides and product samples to determine correct machinery setup.
- Evaluated completed products to identify errors and verify conformance with production tolerances.
- Coordinated simultaneous operations over 280 machines and adjusted settings to optimize production.
Southwest Key Programs – Miami, FL,
- Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents with daily dental and mouth care, bath functions and hair care.
- Encouraged community atmosphere by implementing educational and social programs.
- Created and implemented social, educational and recreational programs for residents.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Monitored progress and documented patient health status changes to keep care team updated.
- Responded to room transfers, incident reports and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Promoted positive relations between residents and staff.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Supported personal needs of residents dealing with diverse conditions.
- Conducted tours, orientation and educational sessions for residents and families.
- Enforced policies and safety standards through building and room rounds.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Turner Trucking Inc. – City, STATE,
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Arranged corporate and office conferences for company employees and guests.
- Utilized company's accounting systems to review reports and prepare assessments.
- Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using several different types of software.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for 15 employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
South Pittsburg High School - South Pittsburg, TN
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School Attended
- South Pittsburg High School
Job Titles Held:
- Lead Twisting Operator
- Resident Assistant
- Office Manager
Degrees
- High School Diploma
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