lead therapist resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am a fast learner, hardworker, and dedicated, giving my work 100% of my focus. I am focused and driven as well as punctual and reliable. I can work across fields with limited training. I am strive to be the best and find the best because I believe a good team is what helps make any company great. I believe I am a good fit for this positon because I will give it my all and assess every candidate closely. I also can work efficiently in a fast pace environment as well as a slower one.
Skills
Computer skills
Supervision
Conflict resolution
Flexible
Organizational skills
Team building
Experience
07/2016 to 08/2019Lead TherapistGood Shepherd Rehab | Levittown, PA,
Evaluated progress against goals for all patients.
Responded to emergency situations and provided crisis support.
Collaborated with multidisciplinary team to determine effective treatment plans.
Utilized theoretical approaches to treatment such as Cognitive Behavioral Therapy, Play Therapy, and Narrative Therapy
Documented staff information, including service plans, treatment reports and progress notes.
Managed caseload of multiple sessions weekly using various types of therapies and approaches.
Tracked all incoming patient information, intervention plans and patient responses to treatment.
Created documentation of patient treatment plans, change in treatment, progress and outcome evaluations to facilitate recordkeeping objectives.
Supervised and administered therapeutic recreational, educational and group activities.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Performed comprehensive assessments for each patient.
Revised treatment plans in consultation with clinical psychiatrist based on patient progress.
Trained newly hired top talent to fill key positions and maximize productivity.
Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Identified and solved complex problems related to employee training, management and business direction.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training on topics such as effective prospecting, sales negotiations and presentation development.
Collaborated with recruitment and HR professional to achieve hiring goals.
Brought in well-qualified, multifaced job candidates to fill open positions.
Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
02/2015 to 07/2016CSMFive Below, Inc. | Mission, TX,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
Conducted new hire orientations to provide company information, establish performance requirements and to ensure staff was prepared for their first day on the job.
Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
Brought in well-qualified, multifaced job candidates to fill open positions.
Contacted all job applicants to inform of application status.
Accepted and processed credit and cash payments, making correct change from cash register drawer.
Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
Developed exceptional security procedures to prevent theft and malicious activity.
Taught co-workers to follow implemented safeguards and established direct lines of communication for accountability and compliance.
Handled money according to company policy.
Calculated and counted change quickly.
Trained new employees in policies and procedures.
Provided receipts to customers.
Maintained work area in clean and neat manner.
Greeted customers promptly and responded to questions.
Avoided discrepancies by accounting for all funds and items.
08/2011 to 01/2015Retail, Host, CashierCracker Barrel | City, STATE,
Operated cash register, collected payments and provided accurate change.
Greeted guests and gathered information to seat groups or place on waitlist.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed all sales transactions promptly to prevent long customer wait times.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Answered telephone to provide dining information and take party reservations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Assisted with purchases, locating items and signing up for rewards programs.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Notified server after seating parties in section to facilitate prompt service.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Calculated pricing, applied discounts and collected payment to process transactions.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Answered questions about current promotions and resolved issues according to store policies.
Inspected items for damage and obtained replacements for customers.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Education and Training
Expected in 05/2013 to to Associates in Business | Business AdministrationTexarkana College, Texarkana, TXGPA:
Expected in 05/2015 to to Bachelor of Science | PsychologyTexas A&M University - Texarkana, Texarkana, TXGPA:
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