Lead Telehealth Technician Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Lead Telehealth Technician , 02/2021 to Current
Department Of Veterans AffairsGreat Falls, MT,
  • Schedules new and existing patients for virtual care
  • Answers inquiries about scheduling and technical administrative matters
  • Supports the Telehealth Patient Care Coordinator and Chief nurse
  • Performs complex mechanical alignments and calibration of equipment to quality standards.
  • Determines maintenance requirements and assigned repairs to qualified employees and patients
  • Meticulously tracks all parts and devices used on each service call.
  • Maintains quality assurance and customer satisfaction objectives.
  • Reads manuals and manufacturer instructions to effectively install and troubleshoot devices.
  • Performs routine maintenance on VA issued iPads and iPhones for manufacturing operations.
  • Completes all job reports and logs immediately following service calls.
  • Managed team performance by training, mentoring, disciplining and motivating six employees.
Health Technician (Immunizations), 06/2019 to 06/2020
NavyCity, STATE,
  • Effectively managed day to day functions of the immunization clinic and personnel
  • Scheduled appointments for patients in EHR and maintained the immunization schedule
  • Administered immunizations per CDC guidelines
  • Documented observations and baseline measurements in EHR
  • Subject matter expert in immunization and vaccine schedules, contraindications and side effects
  • Assisted in emergency care and evaluated needs to deliver care
  • Created Kaizen events and leaded process improvement projects to improve clinic efficiency
  • Developed training manuals, guides, materials and checklists to standardize training for clinic personnel
  • Maintained and updated SOP's and standing orders pertinent to the immunization clinic
  • Provided care for patients based on physical, psychological, educational and safety criteria
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork
Hospital Corpsman , 07/2000 to 08/2013
NavyCity, STATE,
  • Administered medical care for range of conditions and basic health concerns including immunization, medications and blood draws
  • Provided emergency medical care, including conducting physical exams and interviews to gain medical history and relevant health data
  • Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training
  • Assisted over 4,000 Marines in returning to full duty, cutting downtime and expenses
  • Provided leadership, delegation and exceptional medical service in high-pressure situations
  • Coordinated and executed transport of sick and injured patients as needed
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
  • Checked supply availability and laid out instruments for procedure and patient rooms
  • Assisted in immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
Reproductive Health Assistant , 04/2010 to 09/2012
Planned ParenthoodCity, STATE,
  • Assisted physicians during examinations and procedures for more than 2,000 patients
  • Maintained patient flow and performed medical office duties such as verified insurance, answering and transferring phone calls, scheduling, billing and ordering supplies.
  • Organized and maintained medication closets and first aid supplies
  • Followed and implemented reproductive care plans under direction of physician assistant and nurse practitioner
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance
  • Administered immunizations or other basic preventive treatments.
  • Targeted specific community groups with wellness and disease management information
  • Taught appropriate parenting behaviors to individuals or families
  • Performed basic diagnostic procedures such as blood pressure screening, breast cancer screening or communicable disease screening
  • Helped vulnerable individuals navigate complex healthcare system
  • Developed and implemented training classes to educate team members and community residents
MBA: Finance, Expected in
American Public University System - Charles Town, WV
Bachelor of Science: Sports And Health Science (Exercise Science), Expected in 08/2019
American Public University System - Charles Town, WV
  • Graduated with 3.5 GPA
HM Diploma : MA/LPN, Expected in 02/2001
Hospital Corpsman School - Great Lakes, IL,
  • Coursework in NURSING
High School Diploma: , Expected in 06/2000
Lancaster High School - Lancaster, CA

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Resume Overview

School Attended
  • American Public University System
  • American Public University System
  • Hospital Corpsman School
  • Lancaster High School
Job Titles Held:
  • Lead Telehealth Technician
  • Health Technician (Immunizations)
  • Hospital Corpsman
  • Reproductive Health Assistant
  • MBA
  • Bachelor of Science
  • HM Diploma
  • High School Diploma