LiveCareer-Resume

lead technician resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

I am Jessica Claire, I am 24 and I've recently moved back home from Arizona along with my daughter. I am told I have excellent leadership and communication skills. I've gained my sales experience from Thrifty Car Sale earning lead sales man for 4+ months. I am also pretty handy with mechanics and problem solving thanks to my Grand Fathers mechanic shop. My most recent job is where I've made my most progress. I started at the bottom of a pest control company as your basic applicator, spraying houses. Within 4 months my boss was impressed with how many 5 star reviews I personally obtained, and obtained online for his company. I was moved up to Lead Sealer and had an assistant. My boss Chris O'brien from Scorpion Specialist LLC, made me the face of his company and I would attend the Business Networking Inc. once a week to discuss business ideas and spread referrals with other business owners. (Law Firms, Doctor's Practice, Restaurant Owners, real-estate agents, etc.)

Skills
  • Organization
  • Team management
  • Team building
  • Communications
  • Planning and coordination
  • Problem resolution
  • Customer service
  • Supervision
Experience
Lead Technician, 04/2019 to 05/2020
Stanley Steemer International, Inc.Midlothian, VA,
  • Managed quality control and maintained high level of customer satisfaction.
  • Entered and distributed work orders to other technicians.
  • Drove team performance through effective training, coaching and motivation of line employees.
  • Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
  • Validated adherence to best practices, quality standards and customer specifications.
  • Devised and implemented safety program, encouraging team members to take time to analyze situations and determine best course of action.
  • Developed and actualized policies and procedures to promote occupational health and safety best practices.
  • Recommended corrective and preventive actions to boost product reliability.
  • Fostered relationships with internal and external customers.
  • Supplied production data to field operators, technicians, engineers and supervisors.
  • Tested components, assemblies and systems to diagnose problems.
Car Salesman, 01/2018 to 04/2019
Travelcenters Of AmericaTroy, IL,
  • Worked with off-site locations to find desired items for customers.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Lead Sales Man for 4 months or more, (18 units sold in 1 month)
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Oversaw customer test drives and demonstrated standard and optional features.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.
  • Networked with remote dealers to source vehicles for customers.
  • Filled out paperwork to register vehicles and complete sales.
  • Met incoming customers at door to guide through showroom and sales lot.
  • Responded to inquiries from potential customers via email and telephone.
  • Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Provided information about sales processes, warranty requirements and service standards.
  • Showcased vehicle features and took customers on test drives in local area.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
  • Answered customer emails and telephone requests for information.
  • Adhered to all standards of quality and service as well as regulatory requirements.
  • Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
  • Supervised [3]-person sales team in challenging market.
  • Checked purchased vehicles at delivery for damage and final preparations.
  • Tracked updates to vehicles, changing markets and customer purchasing trends.
  • Sourced vehicles from other dealer lots and auctions.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Gave detailed information regarding operation of standard and optional vehicle features.
  • Sold trade-ins and located desirable purchases and vehicle auctions.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
Tire and Lube Technician, 01/2012 to 07/2015
Grooms Brothers TireCity, STATE,
  • Diagnosed and repaired basic automotive issues for brakes, alignments, suspensions, cooling and electrical systems.
  • Checked tire pressure and performed tire repairs, installations and maintenance tasks.
  • Installed batteries
  • Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
  • Changed oil, transmission fluid and filters in vehicles.
  • Lubricated moving parts by injecting grease into springs, universal joints and steering knuckles using hand or compressed-air powered grease gun.
  • Changed and rotated tires for customers to ensure safety and maximize customer service rankings.
  • Reviewed completed work and road-tested vehicles.
  • Diagnosed and repaired tire and rim issues.
  • Checked vehicle for leaks and topped off fluids.
  • Performed tire rotations, mounts and balancing on all types of vehicles.
  • Inspected and organized tire inventories while performing routine stock assessments.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Collaborated with others to discuss new constructive opportunities.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
High School Diploma: , Expected in 03/2014 to Scotland Christian Academy - Laurinburg, NC,
GPA:

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Resume Overview

School Attended

  • Scotland Christian Academy

Job Titles Held:

  • Lead Technician
  • Car Salesman
  • Tire and Lube Technician

Degrees

  • High School Diploma

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