lead technician resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
WWW:
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Supervised team of 13 staff members.
Collaborated with team of 130 in the development of Covid Lab department.
Work History
Medical Assistant, 03/2022 - 04/2022 Kennedy Krieger Institute – Baltimore, MD,
Completed clinical procedures and gathered patient data for interpretation by physician.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Called and faxed pharmacies to submit prescriptions and refills.
Prepared initial patient charts for admission.
Collected and documented patient medical information such as blood pressure and weight.
Prepared patients for CT scan, electrocardiograms, suture removal and dressing changes.
Obtained client medical history, medication information, symptoms and allergies.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Sanitized, restocked and organized exam rooms and medical equipment.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Lead Covid-19 Processor, 08/2021 - 02/2022 Cuyuna Regional Medical Center – Crosby, MN,
Set positive example for team members by providing high-quality, efficient service.
Maintained current knowledge of all team position requirements.
Reviewed and updated client correspondence files and database information to maintain accurate records.
Documents completed work in appropriate logbooks.
Oversaw team of ten or more employees, providing comprehensive data entry training and regular performance reviews.
Kept work areas clean, safe and organized.
Recorded regular progress and issues with products.
Label specimen according to appropriate guide lines of lab.
Handled 189 samples per day to processes for customers inquiring results for Covid testing
Front Desk Medical Receptionist, 03/2016 - 02/2017 CSL Plasma Behring – City, STATE,
Managed multi-line phone system and pleasantly greeted patients.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Helped patients complete necessary medical forms and documentation.
Adhered to strict HIPAA guidelines to protect patient privacy.
Maintained current and accurate medical records for patients.
Organized paperwork such as charts and reports for office and patient needs.
Transcribed phone messages and relayed to appropriate personnel
Maintained current and accurate medical records for patients
Completed clerical duties and tasks for clinic administration
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
Phlebotomist, 09/2011 - 07/2015 Company Name – City, State,
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Monitored patients for reactions and verified sample quality.
Stocked phlebotomy cart or carrier with appropriate supplies.
Conducted venipuncture and other CT procedures.
Reviewed patient records for accuracy and completeness.
Obtained blood specimens by performing venipunctures and finger sticks 100 times per day.
Assembled tourniquets, needles and blood collection devices to prepare work trays.
Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Logged patient information and recorded results into system using PDA system.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
Customer Service Call Center Representative, 03/1997 - 07/1998 Company Name – City, State,
Maintained and managed customer files and databases.
Processed customer order, quote and return transactions and offered additional products and services.
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Resolved complaints to satisfy customers and encourage future transactions.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Adhered to company policies and scripts to consistently achieve call-time and quality standards
Answered over 97 calls per shift to meet fast-paced call center demands
Responded to customer calls and emails to answer questions about products and services
Escalated complicated customer account issues to supervisors and help desk workers
Skills
Issue Analysis
Team Training
Laboratory Assistants
Contributing Team Player
New Staff Training
Team Building
Clerical
Reading comprehension
First Aid/CPR
Supervision
Good telephone etiquette
Customer service
Microsoft Office
Good listening skills
Data Analysis
Data Entry
Goal Minded
Staff Collaboration
Conflict Resolution
Donor Suitability Determination
Hazardous Material Disposal
Professional Summary
Knowledgeable Production Team Lead well-versed in planning and overseeing team operations. Successful motivator with two year record of achievement in productive goals in leadership. Consistent career history of meeting production goals for throughput and quality.
Education
Certification ( Not A Degree): Dialysis Technology/ Phlebotomy, Expected in 05/2008 - Southern University At Shreveport - Shreveport, LA GPA: Status -
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