Reliable Technician with undeniable troubleshooting, customer service and analytics skills coupled with more than 9 years of experience. Bilingual and offering over 9 years working as qualified A Technician in the automotive industry. Focused and enthusiastic promoting exceptional skill in diagnosing issues and performing repairs. Broad knowledge of machines, production processes and maintenance processes.
Skills
System maintenance
Blueprint reading
Testing and repair
[Type] installations
Product inspections
Quality control
Issue resolution
Health and safety regulations
Document preparation
Maintenance and repair
Equipment maintenance
Deadline compliance
Customer interaction
Information tracking
Experience
Lead Technician, 02/2018 to Current Tds Telecom – South Burlington, VT,
Mounted, balanced and repaired tires for consumer and commercial vehicles quickly, expertly and without need for rework.
Assessed and diagnosed customer needs for tires, services and other products, responded to questions and delivered superior service resulting in repeat business.
Changed and rotated tires for customers to ensure safety and maximize customer service rankings.
Diagnosed and repaired tire and rim issues.
Checked vehicle for leaks and topped off fluids.
Inspected and organized tire inventories while performing routine stock assessments.
Performed tire rotations, mounts and balancing on all types of vehicles.
Maintained record accuracy by using work order reporting system.
Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
Drove team performance through effective training, coaching and motivation of line employees.
Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
Managed quality control and maintained high level of customer satisfaction.
Supplied production data to field operators, technicians, engineers and supervisors.
Set up, configured and monitored safety equipment for use by technical personnel.
Installed and maintained control systems and other technical components to complete equipment installations.
Recommended corrective and preventive actions to boost product reliability.
Validated adherence to best practices, quality standards and customer specifications.
Reviewed and interpreted schematics, manuals and related documentation to complete mechanical tasks.
Repaired, upgraded and inspected electronic, electrical and mechanical systems.
Adjusted production processes to increase productivity and reduce waste.
Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
Enforced compliance with quality standards to maintain production requirements and sustain business operations.
Inspected fire extinguishers and eye wash stations to identify potential safety violations and implement corrective actions.
Devised and implemented safety program, encouraging team members to take time to analyze situations and determine best course of action.
Tested components, assemblies and systems to diagnose problems.
Fostered relationships with internal and external customers.
Researched and analyzed customer design proposals, specifications, manuals and other data.
A Level Technician, 03/2015 to 02/2018 Kirks Auto Service – City, STATE,
Performed maintenance inspections, tune-ups, oil changes and other key services.
Performed customer work and warranty repairs in compliance with manufacturer standards.
Completed repairs and maintenance to major vehicle models to meet safety specifications.
Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
Kept team in compliance with shop and manufacturer specifications for all repairs and maintenance services.
Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
Conducted inspections and tests to verify safety and compliance with emissions limits.
Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
Tracked mechanical and repair problems and discussed solutions with shop leadership.
Pursued frequent opportunities to further enhance maintenance and repair skills.
Welded, soldered and fabricated parts to complete skilled services.
Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
Evaluated, repaired and aligned vehicle suspensions.
Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Detected combustible gas and refrigerant leaks using special instruments.
Wrote service orders, accepted payments and updated customer accounts to maintain CRM system.
Troubleshot faults and devised successful solutions for [Type] issues.
Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Trained and guided employees on correct methods for performing different repairs and maintenance services.
A Level Technician, 01/2013 to 08/2014 Sears Auto Center – City, STATE,
Performed maintenance inspections, tune-ups, oil changes and other key services.
Performed customer work and warranty repairs in compliance with manufacturer standards.
Completed repairs and maintenance to major vehicle models to meet safety specifications.
Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
Conducted inspections and tests to verify safety and compliance with emissions limits.
Tracked mechanical and repair problems and discussed solutions with shop leadership.
Pursued frequent opportunities to further enhance maintenance and repair skills.
Welded, soldered and fabricated parts to complete skilled services.
Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
Education and Training
High School Diploma: , Expected in 09/2014 Lincoln Technical Institute - Union, NJ GPA:
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