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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Reliable Technician with undeniable troubleshooting, customer service and analytics skills coupled with more than 9 years of experience. Bilingual and offering over 9 years working as qualified A Technician in the automotive industry. Focused and enthusiastic promoting exceptional skill in diagnosing issues and performing repairs. Broad knowledge of machines, production processes and maintenance processes.

Skills
  • System maintenance
  • Blueprint reading
  • Testing and repair
  • [Type] installations
  • Product inspections
  • Quality control
  • Issue resolution
  • Health and safety regulations
  • Document preparation
  • Maintenance and repair
  • Equipment maintenance
  • Deadline compliance
  • Customer interaction
  • Information tracking
Experience
Lead Technician, 02/2018 to Current
Tds TelecomSouth Burlington, VT,
  • Mounted, balanced and repaired tires for consumer and commercial vehicles quickly, expertly and without need for rework.
  • Assessed and diagnosed customer needs for tires, services and other products, responded to questions and delivered superior service resulting in repeat business.
  • Changed and rotated tires for customers to ensure safety and maximize customer service rankings.
  • Diagnosed and repaired tire and rim issues.
  • Checked vehicle for leaks and topped off fluids.
  • Inspected and organized tire inventories while performing routine stock assessments.
  • Performed tire rotations, mounts and balancing on all types of vehicles.
  • Maintained record accuracy by using work order reporting system.
  • Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
  • Drove team performance through effective training, coaching and motivation of line employees.
  • Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
  • Managed quality control and maintained high level of customer satisfaction.
  • Supplied production data to field operators, technicians, engineers and supervisors.
  • Set up, configured and monitored safety equipment for use by technical personnel.
  • Installed and maintained control systems and other technical components to complete equipment installations.
  • Recommended corrective and preventive actions to boost product reliability.
  • Validated adherence to best practices, quality standards and customer specifications.
  • Reviewed and interpreted schematics, manuals and related documentation to complete mechanical tasks.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Adjusted production processes to increase productivity and reduce waste.
  • Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
  • Enforced compliance with quality standards to maintain production requirements and sustain business operations.
  • Inspected fire extinguishers and eye wash stations to identify potential safety violations and implement corrective actions.
  • Devised and implemented safety program, encouraging team members to take time to analyze situations and determine best course of action.
  • Tested components, assemblies and systems to diagnose problems.
  • Fostered relationships with internal and external customers.
  • Researched and analyzed customer design proposals, specifications, manuals and other data.
A Level Technician, 03/2015 to 02/2018
Kirks Auto ServiceCity, STATE,
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
  • Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
  • Kept team in compliance with shop and manufacturer specifications for all repairs and maintenance services.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Conducted inspections and tests to verify safety and compliance with emissions limits.
  • Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
  • Tracked mechanical and repair problems and discussed solutions with shop leadership.
  • Pursued frequent opportunities to further enhance maintenance and repair skills.
  • Welded, soldered and fabricated parts to complete skilled services.
  • Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Detected combustible gas and refrigerant leaks using special instruments.
  • Wrote service orders, accepted payments and updated customer accounts to maintain CRM system.
  • Troubleshot faults and devised successful solutions for [Type] issues.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
A Level Technician, 01/2013 to 08/2014
Sears Auto CenterCity, STATE,
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
  • Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Conducted inspections and tests to verify safety and compliance with emissions limits.
  • Tracked mechanical and repair problems and discussed solutions with shop leadership.
  • Pursued frequent opportunities to further enhance maintenance and repair skills.
  • Welded, soldered and fabricated parts to complete skilled services.
  • Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
Education and Training
High School Diploma: , Expected in 09/2014
Lincoln Technical Institute - Union, NJ
GPA:

Studied automotive science.

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Resume Overview

School Attended

  • Lincoln Technical Institute

Job Titles Held:

  • Lead Technician
  • A Level Technician
  • A Level Technician

Degrees

  • High School Diploma

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