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Lead Technician Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Energetic professional gifted at analyzing and diagnosing issues on service calls and finding immediate and effective solutions. Courteous and cordial with expertise in building client and employee rapport. Looking for Technician position within Operations sector.

Skills
  • Testing and repair
  • Diesel equipment/machinery installations
  • System maintenance
  • Equipment maintenance
  • Operation monitoring
  • Raw Materials Processing
  • Maintenance and repair
  • Product inspections
  • Systems and automation applications
  • Issue and conflict resolution
  • Contract development and management
  • First Aid/CPR
  • Team building
  • Equipment testing and troubleshooting
  • Supervision
  • Process improvement
  • Problem resolution
Education and Training
Central Technology Center - Drumright Drumright, OK Expected in 05/2011 Associate of Applied Science : Diesel Technology - GPA :

Graduate Student in 99th percentile. Class Teaching Assistant and Valedictorian for Diesel Technology Morning Class of 2010-2011.

  • Major in Diesel Technology
  • Completed professional development in Heavy Diesel Equipment
  • 4.0 GPA
  • Ranked in Top 99% of class
  • Completed continuing education in Heavy Equipment: Diesel Technology
Bristow High School Bristow, OK Expected in 2011 High School Diploma : - GPA :
Experience
Transcore - Lead Technician
Middletown, PA, 08/2018 - 06/2020
  • Drove team performance through effective training, coaching and motivation of line employees.
  • Entered and distributed work orders to other technicians.
  • Completed training on Industrial Diesel equipment maintenance, occupational safety and heavy equipment operations.
  • Oversaw daily operations, including prioritizing and delegating tasks and assignments and implementing strategies to optimize workflows.
  • Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
  • Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
  • Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
  • Set up, configured and monitored safety equipment for use by technical personnel.
  • Inspected fire extinguishers and eye wash stations to identify potential safety violations and implement corrective actions.
  • Installed and maintained control systems and other technical components to complete equipment installations.
  • Reviewed and interpreted schematics, manuals and related documentation to complete mechanical tasks.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Tested components, assemblies and systems to diagnose problems.
U.S. Army - Non-Commissioned Officer
City, STATE, 07/2015 - 09/2017
  • Maintained total accountability over $250,000 in equipment with no losses.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Automated office operations, managed client correspondence and tracked records.
  • Cross-trained in every Department role to maximize operational knowledge.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
  • Improved behavior by enforcing consistent rules and implementing disciplinary measures.
  • Managed unit documentation according to strict Department of Defense standards.
  • Developed physical fitness of recruits with rigorous conditioning program.
  • Supported work of commissioned officers by implementing new directives and correcting front-line issues.
  • Led staff meetings for team of 21 to communicate Operation directives.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
U.S. Army MWR - Non-Commissioned Officer
City, STATE, 04/2013 - 06/2015
  • Improved behavior by enforcing consistent rules and implementing disciplinary measures.
  • Managed unit documentation according to strict Department of Defense standards.
  • Automated office operations, managed client correspondence and tracked records.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Cross-trained in every Department role to maximize operational knowledge.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Developed physical fitness of recruits with rigorous conditioning program.
Unitherm Food Systems - Shop Lead Mechanic
City, STATE, 07/2011 - 02/2013
  • Placed orders for parts necessary to complete vehicle repairs and installations.
  • Removed and disassembled defective diesel engines in automobiles, trucks, buses and construction vehicles to complete repairs.
  • Completed preventative maintenance on engines, transmissions, tires and other vehicle systems.
  • Reviewed repairs with customers and advocated for vehicle safety.
  • Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
  • Operated specialty equipment, standard tools, and gauges to complete assessments and repairs.
  • Put in new vehicle systems and components.
  • Diagnosed problems with brakes, steering and transmissions using visual inspections, computer programs and specialized equipment.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Performed site evaluations, customer surveys and team audits.

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Resume Overview

School Attended
  • Central Technology Center - Drumright
  • Bristow High School
Job Titles Held:
  • Lead Technician
  • Non-Commissioned Officer
  • Non-Commissioned Officer
  • Shop Lead Mechanic
Degrees
  • Associate of Applied Science
  • High School Diploma

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